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Infosys Real-Time Expertise Manager
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Infosys Real-Time Expertise Manager

Dentsu selects Infosys Edge platform for global projects

Infosys will deliver a single, unified platform, so ad and public relations major Dentsu can drive projects and campaigns more effectively across countries and regions.
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Accor selects Infosys CommerceEdge to drive social shopping via Facebook

Infosys CommerceEdge will play a key role in enabling millions of registered customers to connect with their social networks and exchange information about their hotel experiences.
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Infosys launches BigDataEdge: Realizing Business Value through Big Data

Empowers both technology and business to rapidly develop industry-specific insights.
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Infosys BigDataEdge empowers both technology and business to rapidly develop industry-specific insights: IDC

Enables faster, consistent and collaborative analysis to harness Big Data for business value
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Big Data: Too much information, too little illumination

7 key Considerations for Big Data Adoption
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Companies Embracing Cloud Need Reliable Integrator Reveals Worldwide Survey

Survey reveals more than 40 percent of enterprises are adopting hybrid cloud; highlights need for a reliable cloud ecosystem integrator
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If you aren't living on the edge, you are taking up too much space

If you believe in living on the edge as much as we do, come and join us at Product, Platforms and Solution unit.
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Infosys strategic approach to software assets an industry best practice: Independent research firm

Forrester Research, in a July 2012 report 'Asset-Based IT Services Shift Service Vendors’ Operating Models', discusses Infosys strategic approach with Products, Platforms and Solutions offerings as an industry best practice for developing and managing the software assets.
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Platforms will be a Key Driver of the Evolution from Infosys 2.0 to Infosys 3.0: Technology Business Research

'Infosys 3.0' marks the transformation of an IT services provider into an innovation partner to realize measurable business value for global companies, according to a report by Technology Business Research.
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Benefits

Improved operational efficiency

Builds a smarter organization by improving productivity through seamless and embedded collaboration at every stage of a business process
Grants immediate access to real-time support based on contextual information rather than personal contacts
Helps reach the right respondent through channelized / streamlined communication, with optimal use of enterprise resources
Enables administrators and supervisors to monitor and control the communication using real-time reports
Enables customers to take critical business decisions with the help of predefined / custom reports

Reduced operations cost

Enables multiple and simultaneous interactions at any given time, and grants access to the correct expertise results by increasing first call resolution (FCR) and decreasing call handle time
Demonstrates an intuitive, easy-to-learn, and non-intrusive collaboration mechanism, which enables better user experience by reducing wait time and improving clarity in communication
Enables quick rollout and white labeling through highly configurable and customizable tools
Provides easy integration with multiple enterprise applications by enabling real-time access to critical information