Infosys Real-Time Expertise Manager


The Infosys Real-Time Expertise Manager analyzes the context in which the user has initiated the contact and guides them to the correct expert through an intelligent routing algorithm based on skill, geography, priority, and other business rules. It enables reach to the right expertise, right now.

Available on smart handheld devices like mobile phones and tablets, the Infosys Real-Time Expertise can be extended to any device of choice.

Brochure: Infosys Real-Time Expertise Manager

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