UC for Gaming and Hospitality
Unified Communications (UC) combines presence and availability with voice, video, e-mail and instant messaging to enable communication with employees, customers and suppliers while streamlining business processes.
In addition to integrating communication channels - both within the enterprise and with key external constituents - Unified Communications helps integrate communication functions directly into business applications.
The products that support elements of Unified Communications include:
- Voice over IP (VOIP) systems
- E-mail
- Audio and Web Conferencing
- Videoconferencing
- Voice Mail
- Unified Messaging
- Instant Messaging
On the one hand, these products are gravitating rapidly towards integration. On the other, each product is evolving in its own way. For instance, voice, video and Web conferencing capabilities will converge and Internet Messaging presence capabilities will expand to all live channels, including voice, conferencing, video and e-mail. However, every architecture will not survive.
Hotels and casinos must choose the optimal combination of Unified Communications to sustain their competitive edge and enhance differentiation. To maximize Return On Investment, they must invest in evaluation of communication challenges, prioritization in alignment with business needs, and develop cost-cutting and revenue generating strategies that will enable successful deployment.
In addition, hotels and casinos need to maximize existing network convergence and identify system upgrades before undertaking deployment. Unified Communications demands a higher degree of convergence from hospitality and gaming companies as the integration of voice, data, video and mobile communications enables casinos and hotels to move up the value chain, drive additional revenues, promote better service, increase customer loyalty and optimize operational efficiency.
| Leverage Unified Communications for the gaming and hospitality industry to enrich the customer experience and enhance operational efficiency |
Unified Communications (UC) is a platform that provides:
- Real-time immersive audio and visual communication via IP phones, PDAs, desktops and telepresence
- Concept of presence – Customers can reach out to the right person at the right time over the right device with the right information
- Rich collaboration – audio, video and Web conferencing
- Integrated synchronous and asynchronous communication capabilities all on a single unified platform – Instant messaging, unified messaging, traditional voice capabilities, etc.
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Gaming and hospitality operators can leverage Unified Communications to achieve their business objectives through:
- Improved customer loyalty
- Optimization of customer-business touch points
- Better customer experience
- More options
- Faster service delivery
- Maximized collaboration
- Increased operational effectiveness
- Maximization of selling opportunities
- Targeted selling
- Increased window of opportunity for selling
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Unified Communications for Gaming and Hospitality