Mobilized a new resourcing model for a UK-based flexible healthcare staffing provider in the face of the pandemic.
The client and its associate healthcare bodies were looking for solutions to meet the surge in demand for flexible workers for NHS England during the COVID-19 pandemic that supports their rapidly evolving workforce requirements to help overcome a healthcare emergency.
Key Challenges
- Need to mobilize a new resourcing model to maximize the availability of healthcare
- Need to onboard qualified nurses and other healthcare professionals, who may or may not be currently working in the NHS
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The Solution
COVID-19 Rapid Response Service to create a bank of flexible workers who are available on demand
- Customer engagement solution as the central system to manage workers and serve as a communications platform
- The COVID-19 ‘Rapid Response Service’ to help any worker with professional registration (or unregistered with relevant experience)
Mobilized a new resourcing model for a flexible staffing provider in response to the pandemic
- Allowed any worker with professional registration to register within 24 hours and be available to work almost immediately
- The improved system reduced recruitment timelines by 60%
- Catered to a 700% increase in registration demand from flexible workers
Benefits
Rapid recruitment and onboarding of healthcare staff and nurses on client’s staff and in the recruitment and registration for NHS Nightingale Hospitals in London and Manchester
Rapid and accelerated build with a design to deployment cycle of three days
Roles registered included: Ambulance Practitioners, Doctors, Occupational Therapists, Paramedics, Physiotherapists, Registered Nurses, and Theatre Practitioners
