This Germany-based energy major wanted to enable a self-service experience for their remote workers and reduce the in-person IT support efforts, way before the pandemic set in.
This client’s workplace needed a speedy transformation as they were re-structuring their business by selling a part of it and setting up separate IT environment. Backed by its offerings under Cobalt and its profound experience in rapid deployments, Infosys emerged as their partner of choice.
Key Challenges
- Minimizing employees’ on-premises footprint during upgradation, especially in the face of COVID-19
- Scaling seamlessly with minimal disruption for the employees within stringent timelines
- Creating a universal experience across devices for a dispersed workforce while ensuring data security and device management
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The Solution
A best-in-class digital workplace that will make the workforce future-ready
In early 2020, the COVID-19 pandemic posed restrictions on the roll-outs due to lockdowns and related factors, translating into considerable risk. The Infosys team, through quick and innovative thinking, was able to successfully provide robust alternate solutions to complete the deployment within targeted timelines while accomplishing the client’s goals.
What did we do?
- Designed a Remote Unattended Deployment Model and Process by establishing a Migration Desk leveraging Hands & Feet partner
- Leveraged Microsoft’s Device Management tools like System Center Configuration Manager (SCCM) and Microsoft Deployment Toolkit (MDT) to stage and deploy devices at scale, and used MFA and BitLocker for Security
- Partnered with client’s OCM team and developed effective communication and change management mechanisms that ensured competent experience and expectation management for end-users
- Tailored the warehouse process to enable users’ remote log-in without caching their credentials and shipped the devices directly to Users’ Home Addresses.
- Established robust processes to handle backlogs and exceptions
- Implemented different cost control measures like shared pool for support across attended and unattended deployment, capacity-Based support models
- Implemented innovative model for device returns by providing users multiple options to get their old devices back to the warehouse and getting them de-commissioned in a timely manner
Rapid deployment of a scalable and comprehensive solution
- Leverage a private cloud-based off-net packaging factory setup to ensure zero defects
- Implement an unattended remote deployment model to minimize on premise footprint
- Utilize solution accelerators and lifecycle management solutions to provide enhanced features and more flexibility for operating system deployment
Benefits
Established a robust next-gen digital workplace
Enabled 12500+ devices to be rolled-out without requiring the employees to come to the workplace/ physical contact
Seamlessly deployed 17000 devices across 20 countries during the peak months of the pandemic, with zero defects and without any disruption to regular business activities
Using Windows 10 to create a consistent, compatible experience across devices with advanced features for data security and identity protection for an on-the-move workforce
