Infosys SocialEdge – the concept
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Infosys SocialEdge platform aids in engaging consumers, influencing their purchase decisions, and providing post-purchase assistance. It effectively energizes an enterprise's social media marketing, e-commerce, customer care, and employee engagement strategies. Our platform is delivered in the enterprise SaaS model and can be differentiated by convenience of single-point accountability, application ownership, a robust infrastructure, professional and consulting services, and business process outsourcing. It spans across multiple channels and provides a seamless experience even on handheld smart devices.