Ecommerce at Life Technologies gets new lease of life
In conversation with Christian Wip, IT Director – eBusiness, Life Technologies: how Infosys helped transform the company's ecommerce program
Transcript
Life Technologies, a global biotechnology tools company, partnered with Infosys to transform its legacy ecommerce infrastructure. The company enjoys industry-recognized leadership as customers have consistently ranked their website, innovative products, brands and sales and service teams as no. 1 in life sciences. In this context, the ecommerce transformation program was aimed at helping the company retain its leadership position, while enhancing customer experience, improving profitability, and building customer loyalty.
Life Technologies wanted an agile, scalable and adaptable system to facilitate efficient transaction processes. Infosys implemented a comprehensive, standardized and scalable ecommerce solution based on the Comergent platform (now Sterling Commerce Multi-Channel Selling suite). Our ecommerce solution improved usability, provided effective merchandizing channels, and improved purchase and conversion processes. It also helped realize cost savings by reducing call center costs through the introduction of customer self-service features.
Download case study
Media Mentions
Manufacturing & Logistics IT reports how Infosys used a 4-D methodology of ‘discover, design, develop and deploy’ to implement a best-of-breed e-commerce solution at Life Technologies.
Download
Published with the permission of Manufacturing & Logistics IT
Christian Wip, IT Director, e-business, Life Technologies discusses how his company partnered with Infosys to transform the legacy e-commerce platform. In an interview with Manufacturing & Logistics IT, he talks about the enhanced user experience enabled by the upgraded e-commerce system.
Download
Published with the permission of Manufacturing & Logistics IT