How Integrated Reverse Logistics Can Drive Returns Management
Better returns management can transform reverse logistics into a competitive advantage for companies in the hi-tech industry. Infosys' expert proposes a data-driven strategy in reverse logistics processes combined with cutting-edge technologies to address the changing needs of customers and re-engineer products.
In an article in European Supply Chain Management, our expert discusses an integrated approach to reverse logistics that enhances value across the supply chain and improves profitability.
Reverse logistics in the high-tech industry
The reverse logistics process is affected by rapid changes in technology and new inventions leading to shorter product lifecycles. Companies must acquire Information Technology capabilities to analyze product lifecycle changes that account for reliability data from product assurance and product defect history. Such capabilities help predict return volumes and occurrences, and establish a foundation to understand the rate of unexpected returns.
Integrated approach to reverse logistics
Companies can ensure execution discipline and extract more value from reverse logistics processes by providing a higher level of optimization, track and trace reconciliation, and decision support. Backed by a strong technology backbone, an integrated framework covers the middle ground where process meets IT. Such an integrated approach to reverse logistics delivers quick gains of maximizing service-level performance and minimizing process cycle times. In addition, the closed loop approach opens up sales opportunities and drives necessary product improvements.
Read the article
Published with the permission of European Supply Chain Management