Digital Library
Thought Papers | Case Studies | Solutions
Thought Papers
E-commerce traffic continues to rise exponentially in the retail industry. However, growth is hindered by slow e-commerce websites. Retailers need to rethink their inventory availability strategies to achieve faster browsing without compromising... on on-time deliveries. Our white paper addresses the challenge of scalability by using a differentiated inventory visibility strategy. It avoids maintaining inventory positions for sold items leading to an improved website shopping experience.
Warehouse Management System (WMS) consolidation streamlines processes by extending best practices to all storage locations of an organization. Our white paper elaborates on the right instance strategy for WMS consolidation. It improves returns... from WMS implementations and helps optimize hardware investments and operational maturity.
How can retailers position themselves to deliver a seamless customer shopping experience across channels? How can retailers effectively navigate multi-channel integration challenges and build operational synergies through a single view of inventory and customer?
As customers and business partners get more demanding, manufacturers are under pressure to get their orders right when it comes to delivery. Customers want the 'perfect order' - the correct product sent and delivered on time in perfect condition. A company's... ability to forecast demand can help in such a scenario. The company will be able to stock products based on demand-driven customer requirements. However, in today's Multi-Channel Commerce (MCC) environment, forecasting demand has become a complex process. Our white paper examines the measures that can be implemented by an organization to manage demand more effectively.
Our white paper provides insights into multi-channel retailing based on client experiences and provides recommendations to build a customer-centric retail enterprise.
Almost 28% of all online retailer orders are affected by fraud. The efficiency of the fraud management process directly impacts e-commerce profitability, operating efficiency and scalability. Enterprises need to adopt a toolkit-based approach that... combines a series of fraud prevention tools and techniques to maximize operational efficiency and sales conversion while minimizing fraud risk. Our white paper describes the tools, processes and systems for online fraud detection, prevention and management.
Infosys' expert provides a process view of a 'Click & Collect' solution and its implications on inventory management and order fulfillment processes.... The solution combines the capabilities of direct home delivery with store collect to enhance the multi-channel experience of customers.
Enterprises rethinking their Integration Competency Center (ICC) strategies or developing their ICCs have to choose an appropriate model. You must address this question, "Should the ICC be technology-focused, or encompass all technologies?" The good news is that... you have an option to pick the best of both worlds. You can now use a model that matches the DNA of your organization. Our expert offers a strategic perspective on the selection of the ICC model to help enterprises upgrade their focus from technology excellence to service excellence.
Our experts propose reference models for a Business-to-Business (B2B)-based inter-enterprise Business Process Management solution. They present an analytical viewpoint on the subject of B2B in the context of inter-enterprise collaboration.
Join the conversation at Infosys' blogs on Multi-Channel Selling and Fulfillment
, Multi-Channel Commerce and Retailing
and Enterprise Application Integration.
Case Studies
Life Technologies, a global biotechnology tools company, partnered with Infosys to transform its legacy e-Commerce infrastructure. The company wanted an agile, scalable and adaptable system... to facilitate an efficient transaction process. Infosys implemented a comprehensive e-Commerce solution based on the Comergent platform (now Sterling Commerce Multi-Channel Selling Suite). Our e-Commerce solution provided Life Technologies an effective merchandising channel and an efficient buying process, improved its purchase and conversion process, and enhanced merchandising and customer self-service capabilities.
A Fortune 100 telecommunications OEM of mobile phones and wireless network solutions sought to optimize its Warehouse Management Systems (WMS). Infosys implemented a comprehensive solution enabling the client to rapidly scale up volumes, deliver faster... time-to-market and accelerate customer responsiveness.
Lifetouch National School Studios Inc., one of the largest employee-owned companies in portrait photography in the United States and Canada, partnered with Infosys to revamp its Order Management System by implementing the Sterling Commerce Multi-Channel... Fulfillment Suite. Infosys effectively implemented the Suite and defined a rapid iterative approach. It enabled the client to build a strong foundation as a preferred partner of choice in Supply Chain Management.
SYSCO, North America's largest food service marketer and distributor, operates through a network of 75 regional Operating Companies (OpCos). Supply chain integration through the OpCos was a key strategy to increase cost and service efficiencies. To achieve... this, SYSCO initiated a large-scale supply re-engineering and redistribution program. The program streamlined supply and distribution at all levels and impacted the entire value chain - from Consumer Packaged Goods (CPG) manufacturers to end customers. A network of mid-point distribution facilities - Redistribution Centers (RDCs) was created to consolidate Less-Than-Truckload (LTL) shipments and use intermodal shipping to generate significant savings in transportation costs, reduce working capital through lower regional inventories and reduce the overall supply chain costs. Infosys was SYSCO's primary Systems Integration partner to design and implement a set of new business processes for the management of these RDCs.
A manufacturer of advanced electronic and electrical products, (spanning information and communications equipment and systems, Internet-based solutions and services, electronic components and materials, power systems, industrial and social infrastructure... systems and household appliances), partnered with Infosys. The company implemented the Sterling Commerce Suite at the pilot site for each solution and rolled it out to other sites for faster Return On Investment, while enhancing the global solution.
Solutions
Retailers can increase their market share and reach customers in a cost-effective manner by increasing their presence across sales channels.
..
- High returns on merchandise, supply chain and technology investment
- Improved shopping experience
- Optimized supply chain
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Infosys' solution helps warehouses achieve increased visibility into their operational processes without signing multi-million dollar/multi-year IT projects and without the risk of operational disruptions.
..
The benefits include:
- Non-disruptive solution
- Generates events that save dollars
- Unified view of information
- Improved Return On Investment on existing capital investments
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Our Rapid Design Toolkit (RDT) has been developed by our Supply Chain Management Center of Excellence (CoE). A paradigm change in solution design driven by off-the-shelf package features has resulted in the creation of the RDT. The RDT is the first
... design accelerator library known in the field, allowing for visual solution design by functional consultants. Its unique package customization approach allows a wide range of configurations and plugging in of products that are oriented towards customization. Further, its stateless layer of flow functionality eliminates the need for full-fledged coding.
The benefits of the RDT include:
- Faster go-live with high quality solution
- Improvement in productivity and/or reduction in cycle time (%)
- Enhanced quality of the solution, configuration and support capabilities for the package implemented
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Infosys Order Management (OM) practice uses global benchmarks and technological solutions to deliver best-in-class OM processes. The IOMPlus Platform is an on-demand convergence of process, technology and operations to drive OM processes. We effect... a business transformation based on best-in-class solutions from Sterling Commerce and our innovative service delivery model.
Integrated Business! is an Integration Competency Center (ICC) establishment solution to help you extract maximum business value from your integration investments. A patent-pending solution, Integrated Business! establishes capabilities to manage integration needs... within the organization by streamlining and standardizing the application integration activities. We provide you with an enterprise view of Enterprise Application Integration with faster time-to-market and lower Total Cost of Operations.
Infosys' Global Payment Solution offers a centralized and standardized financial messaging and payment interaction management system to integrate core banking for retail and wholesale payment processing, regulatory compliance, business process automation and management.
Learn more
about Customer Connection 2010
Join the conversation at Infosys’ Supply Chain Management blog
and Enterprise Application and Integration blog