Product Maintenance and Support
Infosys SCM service capabilities provide a comprehensive framework for effectively managing the maintenance and production support activities of applications. Our offshore development and support model delivers cost benefits by providing maintenance and support services.
Production support services include:
- 24x7 production support
- All request resolutions are driven by pre-agreed SLAs, ensuring world-class quality and predictability
The service lines that comprise the product maintenance service offering are -
- Steady State Maintenance
- Production Support
- Help Desk Management
- Keep-It-Running Services