In 2008-09 we engaged with our key stakeholders through various programs and communication initiatives :
Intensive customer interaction
As an IT services company, our commitment to exceed customer expectations is one of our defined values. CSAT, our annual Customer Satisfaction Survey, is an important tool through which we gauge the satisfaction of our customers globally. This survey rates us on key parameters, including comparison with other global IT service companies. We analyze the feedback and identify important areas for improvement - business strategy, delivered solutions and services, people capabilities and innovation. In 2008-09, we sustained high levels of customer satisfaction. Around 81% of our global customers were satisfied with our services. Approximately 82% of our global customers said that they would engage us for providing services and developing products and solutions in the future.
Confluence, our annual customer leadership summit, was held in September 2008 for customers in Europe and the Middle East, and in November 2008 for customers in the Americas. Select senior executives from global organizations shared their ideas and best practices in the areas of business, innovation, leadership and other sustainability aspects.
Facilitating employee - employer dialog
We regard our employees as our greatest asset and value their opinion and feedback to improve our performance as an employer. We believe that constant and transparent communication with our employees is critical in propagating employee satisfaction.
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