Infosys - Beyond Business | Sustainability Report 2008-09

Contents

Summary and goals

Goals achieved in 2008-09
During 2008-09, we focused on implementing processes to monitor and measure various environment parameters. This step helped us achieve our goals on energy and carbon emissions. We could not meet with the targets on water consumption and we understand the need for formulating a better water budgeting process.

Focus Areas	Goals (2008-09)	What we achieved	Status
Governance, commitments and engagement	Define and implement training module to create awareness about sustainability	Developed and piloted sustainability training for senior managers
Product responsibility	Sustain customer satisfaction levels in the annual customer survey	The overall satisfaction of customers with Infosys was at 81%
Environment	Monitor energy consumption and identify methodologies to become energy efficient	Implemented new monitoring mechanisms across all DCs
	Reduce per capita energy consumption by 5%	Reduced per capita electricity consumption by 10%
	Design new buildings to be in compliance with IGBC-LEED Gold rating (minimum)	All new building designs in Indian locations comply with IGBC-LEED Gold rating
	Reduce per capita carbon consumption by 5%	Reduced per capita carbon emission by 13%
	Reduce per capita water consumption by 5%	All new building designs in Indian locations comply with IGBC-LEED Gold rating
	Plant a tree for every new employee	Planted 16,000 trees in our Mangalore, India campus
	Develop a comprehensive plan to support biodiversity	Developed a comprehensive plan to support biodiversity and piloted in the Mangalore, India campus
Human rights	Create a framework for employees, suppliers and vendors to be educated on human rights. Train at least 25 major suppliers and vendors on human rights	Developed a basic training module on human rights which will be implemented in 2009-10; We created a green and ethical procurement policy and will be educating our vendors this year on aspects of this policy
	Training on human rights to security personnel and employees in India.
Employee engagement	Track impact of employee health related activities. Define and measure satisfaction levels	3,727 Infoscions responded to the health survey tool and received personalized feedback from a professional health counsellor. Post the annual health week, those who underwent health checks were asked to give feedback and there were no significant complaints.
	Implement and monitor inclusion survey	Women in Infosys feel equally inclusive as men in Infosys
Society	Define and implement metrics for measurement	Developed guidelines and dashboards to measure community work
	Cover 10,000 students from high school, engineering and non-engineering colleges	Covered more than 35,000 students from school, engineering and other colleges through the initiative Spark

Below target

On target

Above target

We will focus on specific strategic and operational level goals for 2009-10.

Strategic level

We will develop processes to integrate business and sustainability goals
We will create and implement a sustainability score card to monitor and measure sustainability activities
We will improve accountability in the business units through the Infosys Scaling Outstanding Performance (iSOP) framework
We will strive to meet more stringent short term goals while defining a roadmap to become a carbon neutral, water sustainable and socially meaningful business

Operational level

Our goals include 5% reduction in energy, water and carbon footprint. We will monitor quantity of water recycled to achieve water sustainability
We will educate our vendor partners on our green procurement policy, and our security personnel on human rights issues
We will deploy the governance guidelines for employee groups engaging with local communities
On health and safety aspects and incidents, we will strengthen the monitoring of safety aspects and track severity rates