Trends 2014

Customer Service

Experience matters, everywhere

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  • Infosys Trends 2014 - Trends in Customer service | Infographic


  • Customer service in 2014: experience matters, everywhere

    The customer service space is poised to witness unprecedented intensity in customer focus in the New Year. This development owes its emergence to fiercer competition in a tough economic environment, rapidly evolving technologies, and the corresponding transformation in customer expectations. Let us take a look at the nuances of this larger trend and its implications for organizations today.

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Infosys Trends 2014 - Customer Service Slide 1 Infosys Trends 2014 - Customer Service Slide 2 Infosys Trends 2014 - Customer Service Slide 3
  • Audio summary
    Trendspotter: Nitin Mahajan
    Lead Product Manager, Infosys

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