A leading automotive company in North America faced difficulties with legacy point-of-sale (POS) applications which restricted access to relevant information for dealers and customers to make timely decisions.
Infosys developed a POS dealer portal to boost productivity at dealerships and deliver a superior vehicle buying experience for customers.
Key Challenges
- Dealers accessed diverse legacy POS applications across brands and countries
- POS process workflow required human intervention with manual entry and reentry of information
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The Solution
Portal solution offers end-to-end POS functionalities to enhance productivity across dealership network
Infosys converted multiple thick-client POS applications providing piecemeal functionality into a thin-client web application. Formerly, dealers accessed legacy applications in silos requiring high maintenance, support, and training for end users.
Our team streamlined business processes and rewrote the business logic to provide a consistent dealer experience across brands in the North American Free Trade Agreement (NAFTA) region. We adopted service-oriented architecture (SOA) to facilitate real-time data transaction with third-party vendors.
Solution migrated thick-client legacy POS applications to a thin-client dealer portal
- Improved quality of service and reduced ticket volume through automation
- Improved security and scalability
- Reduced cost of application development, maintenance, and support
Benefits
Infosys’ POS portal solution improved the user experience significantly –
Workflow-oriented POS application enhanced the dealer experience
Increased customer satisfaction with an improved vehicle buying experience
