An American multinational financial services company offers commercial banking, stock brokerage, and wealth management advisory services to both retail and institutional clients. In order to maintain their segment leader tag, the company understands the necessity to remain invested in superior quality of services and products while cultivating lean process principles. The aim is to keep in sync with rapidly changing tech industry and provide niche products ahead of market trend.
Infosys, through its long-term relationship with the client, has helped in its transformation towards the agile way of working. This partnership has infused competitive advantage to shippable products via rapid delivery while sustaining superior quality.
Key Challenges
- Dynamic changes in business requirement throughout the product development journey amounting to missed requirement
- Manual review, integration, and validation processes leading to slow development journey
- High defect rate leading to inferior quality and reworks, which in turn increasing total cost of final product
- Relatively more turnaround time on impediments/clarifications impacting productivity of geographically distributed teams
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The Solution
The Infosys Methodology to Enable Agile
- Infrastructure established for agile concepts. It consists of Atlassian tool stack as ALM tool set, initial CI/CD infrastructure using Bitbucket and Bamboo, and basic health check dashboard using Splunk
- Facilitated extreme offshoring through 100% agile certified offshore team, offshore collocated scrums, and state of the art Agile OWC set up at locations in India
- Assisted teams to implement and increase automation via SDET culture enablement, SonarQube, Veracode, unit test, functional test, and ATDD integration through CI/CD pipelines
Building an Integrated Foundation Approach
- Agile Adoption: Adoption of scrum and agile methodologies
- Tools and Metrics: Identify and adapt new toolset that supports and accelerates our agile transformation
- Quality: Move towards in-sprint automations
- DevOps: Identify and adapt tools and processes that support a continuous delivery culture
Benefits
Reduced time to market from every two months to four weeks
Around 60% reduction in defects
Around 80% reduction in high severity (severity 1) defects
Enhanced delivery predictability led to precise release planning with around 50% improvement and no requirement misses
Optimized cost leading to increased delivery frequency and more time invested in innovation
40% reduction in overall effort and around 1.5M in TCO reduction
