The client is a regional American bank that offers personal and commercial banking as well as lending services. They wanted to upgrade their server architecture in order to enable new functionalities for their loan origination system. Infosys was chosen as the implementation partner for a .NET migration that has helped the bank improve turnaround time, enhance customer experience, and save costs.
Key Challenges
- Needed to upgrade the loan origination system (LOS) architecture to .NET to stay competitive and improve the customer experience
- Post migration, the new .NET system had to comply with various regulations like TRID (RESPA/TILA)
- Wanted to enable new functionalities and products to grow their mortgage portfolio
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The Solution
Building new competencies for future growth
- Infosys created an implementation roadmap to migrate the LOS from client server to .NET
- Developed business processes across the program for weekly configuration activities and collaborated with the right product vendors for targeted and customized configurations and triage of business issues
- Assumed ownership of specific areas including configuration updates, upgrades, maintenance, business requirements, custom configuration, and unit testing
- Helped enhance subject matter expertise by managing multiple vendor modules
Compliance as a differentiator
Infosys was engaged in all business system analysis and testing-related work and leveraged 1:2 onshore to offshore capacity utilization models for faster delivery
Benefits
Established a single system for updates, thereby avoiding regulatory fines and penalties
Simplified future upgrades and change requests
Improved turnaround time when delivering maintenance requests
Achieved significant cost savings by decommissioning the old system
