Refreshing a personalized communication platform for a leading pathologist organization
The organization faced challenges including manual errors in document generation, issues with the existing desktop application causing delays, and a visibility gap affecting 150 business users. To address these issues, solutions were implemented, including migrating to Quadient Inspire for improved efficiency, introducing a web-based portal for personalized artifact delivery, automating processes with AWS migration, and employing reusable microservices for high-volume correspondence, ensuring timely communication across different time zones.
