Tackling data security and access challenges for a multi-state health insurer
The challenges faced by the organization included managing rapid expansion to serve 5 million-plus members, addressing concerns about data breaches, and fortifying against unauthorized access. To tackle these challenges, solutions were implemented, which involved centralizing Identity and Access Management (IAM) for an improved user experience and ID provisioning, upgrading to SailPoint 8.3, and streamlining user management for 24,000 users and 200 applications. Continuous deployment was enhanced through the Service Standard Framework, and user experience saw improvements with self-management capabilities. Monitoring capabilities were strengthened with integrated logs and a Security Information and Event Management (SIEM) solution, enabling advanced risk-based user behavior analytics for the expanding health insurer with over 5 million members.
