The client is a multinational electronics manufacturing company. They were lacking standardized processes to manage huge number of firewalls.
Infosys helped in streamlining the processes by preparing workflow documents and taking action on security incidents efficiently.
Key Challenges
- Manual intensive processes to monitor 50+ firewalls across the globe leading to rise in security incidents
- Lack of co-ordination among multiple teams leading to redundant processes
- Unable to prioritize and analyse security incidents due to improper collection of data
The Solution
Improved processes to handle security incidents
- Defined and set threshold values for firewalls to improve the efficiency of handling incidents
- Helped in generating automated alerts around firewall issues using SolarWinds tool and identified real-time errors
- Prepared a detailed process flow to handle the alerts by raising tickets and working with multiple team
- Conducted granular analysis of weekly and monthly data (alert and incident analysis) and shared the report with stakeholders
Benefits
Better reporting and informed decision making
Efficient, well organized and time saving firewall monitoring process
Designed and configured use cases for different traffic analysis
Timely identification and resolution of multiple security incidents
