Provided end-to-end identity and access management services and improved overall experience for a leading financial organization in America.
The client was facing issues in its Identity and Access Management (IAM) architecture and processes leading to loss of time, effort, and compliance issues.
Key Challenges
- Lack of streamlined processes in handling IDM (Identity Management) users impacting business productivity
- Complex and improper configurations for various IDM processes resulting in increased number of defects
- Inadequate usage of IAM products leading to increased manual effort and risk
- Unsystematic approach in following proper standards leading to compliance issues
The Solution
Automate, improve, and quick access management
- Automated Oracle Identity Manager (OIM) processes, user access review requests, and Lightweight Directory Access Protocol (LDAP) requests
- Developed and implemented scripts for user access provisioning, monitoring, and OIM server tracking
- Implemented best practices and knowledge management via complete documentation and systematic framework
- Centralized the governance processes to manage relationships and mitigate issues, and identified opportunities for quality and performance improvement
- Provided L1, L2 platform support, 24X7 monitoring, and resolution of tickets
Benefits
Enhance business efficiency with Infosys IDAM solution
25% reduction in tickets with regular tracking via ServiceNow along with efficient resolution
25% increase in qualitative delivery by implementing automation services in IDM platform
Increase in business productivity
Decrease in user access issues
Increase in compliance by following company standards and processes
