Case Studies

Infosys Transformational Order Management solution to increase revenue by US$25 million and reduce per-order costs by 50% for a large fortune 500 company

The client

A large Fortune 500 company


The client has large volume of quotes and orders and is using variable quote management processes across geographies and customers. There is lack of automated approval workflow and also lack of global visibility into quotes, contracts and design-win. The client also has to deal with complex contractual agreements and pricing rules.

Our solution

Infosys was involved in the global requirements study for quoting, contracting, pricing and global inventory visibility. Infosys also provided:

  • Assessment of quote-to-order process and gave recommendations on non-value added steps for seamless process hand-offs and tighter collaboration with suppliers
  • Assessment of core vs. non-core activities in quote and order management, field and inside sales force management, and supplier management
  • Future business and technology architecture blueprint and a self-learning part data cleansing tool
  • Database mapping — distributor part numbers to customer part numbers
  • Unique customer numbers and associated regional mappings and hierarchies for the database
  • Standardized business processes in quote and order management, procurement and product management


The solution enabled the client to:

  • Reduce quote turnaround time by 60%
  • Increase revenue by US$25 million
  • Reduce cost per order to 50%

Learn more about #InfosysatOOW

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