Oracle OpenWorld is a premier event organized by Oracle Corporation. The event will host more than 1,800 sessions, 400 partner exhibits and keynotes. Infosys is the Diamond Sponsor of the event and S. Gopalakrishnan, Infosys CEO & Managing Director, will deliver a keynote address on 'Seven Game Changing Trends'. He will focus on the dominant forces in the macro-environment and strategies to increase competitiveness. Infosys, a Certified Advantage Partner of Oracle, will also showcase cutting-edge solutions and host enriching speaker sessions. Visit us at Booth No. 411, Moscone South, and learn how global companies are innovating and collaborating to win in the Flat World. Sessions At Oracle OpenWorld, Infosys will host sessions on topics of relevance for today’s enterprises. Ensuring Better Success with Service-Oriented Architecture Deliveries Schedule: Monday, October 12, 11:30-12:30 PST Venue: Moscone South, Room 252 This session shares practical experiences based on multiple SOA deliveries involving Oracle E-Business Suite and applications that integrate with it. The session will cover: Benefits of early adoption of best practices and governance Robust delivery cycles Benefits of infrastructure readiness and robust architecture early in the cycle Leveraging reuse tracking Adoption of common services to address source-to-target traceability Early adoption of error handling and notification services Sharper focus on testing and Oracle Fusion administration Speaker: Shrabani Jain, Principal Architect, Infosys Technologies - Enterprise Services Technology Consulting Insights from the Trenches: Partners Speak Out on Delivering Real Value Schedule: Monday, October 12, 11:30-12:30 PST Venue: Moscone West L3, Room 3008 While investing in business process automation, successful enterprises often look to optimize the cost of integrations to minimize risk and total cost of ownership. In order to achieve the desired objectives, enterprises also collaborate with Oracle and its strategic partners to leverage their expertise in developing and implementing integrated enterprise solutions. This session discusses how partners are applying the best practices of Oracle Application Integration Architecture development and deployment to deliver successful implementations and repeatable solution assets based on the Oracle Application Integration Architecture framework and products. Speaker: Rizwan MK, Infosys Technologies along with other Oracle partners Oracle BOSS – Infosys solution for Expresso Telecom’s rollout in Africa Schedule: Monday, October 12, 11:30-12:30 PST Venue: Palace Hotel Sea Cliff Expresso Telecom Group is rolling out networks across four African countries. These transformation programs encounter unique challenges and opportunities that are specific to the region. This session explores the business problem, the Oracle solution implemented by Infosys and its value-add to Expresso, as well as a hybrid services model. Speakers: Khalid M Ali, Expresso Telecom Madhana O.R. Kumar, Infosys Technologies Ready-to-Go, Prebuilt Business-Process-Based Integrations with SAP Schedule: Monday, October 12, 13:00-14:00 PST Venue: Moscone West L3, Room 3008 Oracle Application Integration Architecture's nonproprietary, standards-based platform for building sustainable integrations of heterogeneous applications brings value to SAP customers seeking to benefit from prebuilt integrations of Oracle Applications and SAP. This session uses Agile Product Lifecycle Management Integration Pack for SAP: Design to Release as an example and shows how Oracle Application Integration Architecture enables rapid product innovation by automating syncing of product content information between Agile and SAP ERP. The session also provides an overview of Oracle's strategy and road map for building more out-of-the-box integrations with SAP, working with co-development partners such as Infosys. Speaker: Rizwan MK and Narayanan Shankar, Infosys Technologies Enhancing Your Customers' Contact Experience using Oracle CRM On Demand Schedule: Monday, October 12, 14:30-15:30 PST Venue: Moscone West L2, Room 2001 Building a competitive yet cost-effective customer management strategy is a challenge for enterprises. A cutting-edge technology acts as a foundation to enhance your customers’ experience. Our session shares the success story of a leading global manufacturer. The company adopted Oracle CRM On Demand and Oracle Contact Center On Demand to run its frontline and contact center teams. It resulted in a simple, easy-to-use tool stack that enhanced the customer experience, ensured better call handling process and provided a 360-degree view of the customer. The session also discusses the lessons learned and the next steps in moving towards a global enterprise CRM road map. Speakers: Garry Davis, Cummins Badrinath, Infosys Technologies Should I Upgrade in this Economy? Schedule: Monday, October 12, 14:30-15:30 PST Venue: Marriott Hotel, Salon 8 Should you invest in an upgrade project during a downturn? Learn how Hitachi Data Systems upgraded to Oracle E-Business Suite 12 from Oracle E-Business Suite 11i Release 10 in record time and within budget. Our session shares project details and best practices to prepare a successful business case for upgrading in today's economy. Speakers: John Abel, Hitachi Data Systems Bruce Kerns Infosys Technologies Oracle Application Integration Architecture: The Future is Here! Schedule: Monday, October 12, 16:00-17:00 PST Venue: Moscone West L3, Room 3008 Integration keeps your architecture robust and scalable for future needs. Enterprises with multiple applications must follow a common architecture strategy. Oracle Application Integration Architecture is a step towards providing a standard architecture with best practices. Our session discusses various Oracle Application Integration Architecture components and provides insights including examples of how Oracle Application Integration Architecture internals deliver a scalable framework. In addition, the session provides an overview of Oracle Application Integration Architecture and demonstrates how enterprise architectures speak a common language. Speaker: Vikas Khurana, Infosys Technologies Many Parts, a Partner: Infosys Solution for Kraft’s Global Financial Planning and MDM Systems Schedule: Monday, October 12, 16:00-17:00 PST Venue: Moscone West L3, Room 3000 Infosys' strategic partnership in managing Kraft Food’s global financial planning, consolidation and reporting spans Oracle’s Hyperion enterprise performance management suite. Infosys has been offering Kraft Food end-to-end service for nearly three years. Our session traces Infosys' journey with Kraft’s Oracle business intelligence/performance management suite of products. It discusses Infosys' value proposition and differentiators in managing global engagements in business intelligence and enterprise performance management. Speakers: Gregg Stokes, Kraft Foods Inc. Sundaram Kannan, Infosys Technologies Equifax Increases Customer Insight with Oracle BI for Siebel CRM Applications Schedule: Tuesday, October 13, 13:00-14:00 PST Venue: Moscone West L3, Room 3018 With a dynamic credit information services market and increased competition, Equifax Inc. sought the capability to do in-depth and real-time analysis of consumer data, providing significant information to business users. Analytics-based CRM allows users to take quick and informed decisions through fact-based analysis. Oracle Business Intelligence Applications for Siebel Customer Relationship Management help companies analyze the effectiveness of marketing campaigns, partner programs and up-sell/cross-sell opportunities. Our session elaborates how Equifax leveraged Oracle Business Intelligence Applications to increase visibility and improve decision making in sales, marketing, service, partner programs and contact centers. Speakers: Esmond Chia, Oracle Vishy Natarajan, Equifax Inc. Raghu Boddupally, Infosys Technologies Herbalife Uses My Oracle Support for a Successful Global Implementation Schedule: Tuesday, October 13, 13:00-14:00 PST Venue: Moscone West L2, Room 2018 Oracle Configuration Manager played a critical role in a successful multi-language global rollout in 128 countries while maintaining a high-availability service level for the production of Oracle E-Business Suite system. System configuration consistency was maintained in multiple, parallel project environments with system information collected by Oracle Configuration Manager. The system information uploaded to My Oracle Support helped Herbalife avoid problems proactively and gain quicker access to Oracle best practices. Our session demonstrates how Herbalife implemented Oracle Configuration Manager and used the collected system information to address challenges and improve operational efficiency. Speakers: Rajesh Adigal, Herbalife Kapil Shukla, Herbalife Shivaprasad Kambalimath, Infosys Technologies Build Your Next-Generation Business Transformation with Oracle Application Integration Architecture Schedule: Tuesday, October 13, 13:00-14:00 PST Venue: Moscone West L2, Room 2012 Business transformation has become a global phenomenon, leaving no room for conventional business operations. New business processes demand best-of-breed applications. Business platforms such as Oracle Application Integration Architecture are in the pipeline while next-generation enterprise packages are getting ready to challenge the existing paradigm. While transforming business, companies must use the best processes and the best applications without being constrained by conventional best-of-breed trade-off decisions. In our session, learn how Lexis Nexis plans to leverage Oracle Application Integration Architecture to integrate processes across best-of-breed applications. Speakers: Darrin Pohlman, Lexis Nexis Rizwan MK, Infosys Technologies Make Margins Better with Price Management Schedule: Tuesday, October 13, 14:30-15:30 PST Venue: Moscone West L2, Room 2005 Companies always look for opportunities to improve the bottom line. Implementing an end-to-end price management solution is one of those smart strategies that drive a high ROI. Hear how a customer is using price management to effectively plan, execute, and monitor pricing by identifying opportunities for improved profits, creating process changes to realize profits, ensuring consistent execution and controlling profits during quote negotiation and order management. Learn the ROI drivers prompting companies to revamp their business processes and acquire new tools to improve profitability through price. Speaker: David Davies and Madhana O.R. Kumar, Infosys Technologies Shawn Bulen, Xilinx Mark Kraus, Emerson David Trice, Oracle Panel discussion: Staffing Industry Back-Office Best Practices and the Metrics to Govern Schedule: Tuesday, October 13, 17:30-18:30 PST Venue: Intercontinental Hotel, Intercontinental B Attend this panel discussion to learn more about the joint solution developed by Infosys and Oracle for the staffing industry. Speaker: Tarang Puranik, Infosys Technologies John Weston, Newbury Consulting Group Andres Amaya, Roxanne Johnson and Mark Rosenberg, Oracle Leveraging Siebel Enterprise 8 to Increase Customer Loyalty and Drive Revenue and Growth Schedule: Wednesday, October 14, 10:15-11:15 PST Venue: Westin Market Street Hotel, Franciscan II Equifax Inc. implemented Oracle's Siebel Enterprise 18.104.22.168 to support its long-term product strategy and drive revenue through growth and innovation. In addition to an intuitive user interface and powerful up-sell/cross-sell features, the company’s call center agents now have access to a 360-degree view of the customer, independent of the channel. The company’s focus has shifted to customer relationship management, resulting in increased customer satisfaction, loyalty and revenue. The New Product Development and Introduction (NPDI) cycle is now considerably shorter, and the application is fully integrated with the company's website via Service-Oriented Architecture (SOA) and Oracle Marketing Analytics. Learn more about the success story during our session. Speakers: Vishy Natarajan, Equifax Inc. Raghu Boddupally, Infosys Technologies Enabling Human Capital in a Global Environment Schedule: Wednesday, October 14, 11:45-12:45 PST Venue: Moscone West L2, Room 2012 The challenge of a global Human Resources Management System (HRMS) implementation is creating a common HR process or defining a "global template”. Convergence of various companies, cultures, countries and processes into one common global platform is a huge task. Our session covers the merits, challenges and pitfalls of implementing a global HRMS system. It highlights inefficient processes and low productivity emerging from a distributed pre-implementation canvas of disparate data sources and procedures. In the current environment of increased mergers and acquisitions, several companies may be forced to embrace this project to compete and reap the benefits of consolidation. Speakers: Malcolm Duncan, Weatherford International Inc. Mukesh Nakra, Infosys Technologies Cisco International - Constructing a Commerce Back-end to Support the Next Decade of Growth Schedule: Thursday, October 15, 10:30-11:30 PST Venue: InterContinental Hotel-Telegraph Hill The goal of the Cisco International initiative was to help Cisco deliver products, services and software with a global focus in select high-growth and emerging countries. Our session discusses Cisco’s journey of rolling out systems to support operations in emerging markets. It highlights the internal and external challenges of meeting local/legal requirements and the optimal approach. The session also illustrates the Oracle localization solutions and the approach for a global footprint. Speakers: Venkata Krishnamurthy, Cisco Systems Inc. Rajesh Ippil, Infosys Technologies Prebuilt Siebel CRM and Billing Application Integration for Utilities Schedule: Thursday, October 15, 15:00-16:00 PST Venue: Palace Hotel, Twin Peaks South Our session demonstrates how utility companies can buy and deploy packaged integrations that are configurable, upgradable and maintainable for end-to-end customer relationship management and billing processes. The session illustrates how Oracle and Infosys are co-developing prebuilt integration of Oracle's Siebel Energy and Oracle Utilities Billing Applications, including SAP IS-U, by leveraging the Oracle Application Integration Architecture (AIA) and the Oracle AIA Utilities Foundation Pack. Learn about the scope, best practices and details of these process integration pack releases for order-to-bill, product lifecycle management, account lifecycle management and agent-assisted customer care processes. Speakers: Eric-Thierry Martin, Oracle Madhana O.R. Kumar, Infosys Technologies Jump-Start Your Application Integration with a Best-of-Breed Reference Architecture Schedule: Thursday, October 15, 15:00-16:00 PST Venue: Moscone West L3, Room 3010/3012 Companies with large application footprints must address the challenge of building integration processes across multiple applications. They typically use a ground-up infrastructure to meet these requirements via third-party integration tools. It actually adds to the architectural complexity and magnifies problems associated with point-to-point integrations. Typically, the root cause is associated with data quality and integrated business processes. Our session discusses how Oracle Application Integration Architecture provides a better alternative for handling these two fundamental challenges. Speaker: Rizwan MK, Infosys Technologies Keynote Infosys CEO and Managing Director S. Gopalakrishnan will present a keynote address at Oracle OpenWorld 2009. In his keynote on 'Seven Game Changing Trends', Kris will discuss the dominant forces in the macro-environment and strategies to increase competitiveness. He will focus on: The foundation for corporate governance, values and transparency The shift to emerging economies Sustainability and climate change Redefining customer relationships with digital consumers and networked communities The challenge of making money from structured and unstructured information Pervasive computing Corporate performance management The keynote address will be followed by a Q&A session with the audience. Date: Wednesday, October 14 Time: 2:45 p.m. - 3:30 p.m. PST Venue: Moscone North, Hall D S. Gopalakrishnan Chief Executive Officer and Managing Director, Infosys Technologies Gopalakrishnan (Kris to his colleagues) is one of the founders of Infosys Technologies Limited. As Chief Executive Officer, he plays a key role in defining the company strategy and using technology and innovation continuously to maintain its leadership in the industry. On June 22, 2007, Kris took over from Nandan M. Nilekani as the CEO and Managing Director of Infosys Technologies Limited. Kris previously served as Chief Operating Officer (since April 2002), and as the President and Joint Managing Director (since August 2006). His responsibilities included customer services, technology, investments and acquisitions. Kris' initial responsibilities at Infosys included management of design, development, implementation and support of information systems for clients in the consumer products industry in the U.S. Between 1987 and 1994, he headed the technical operations of KSA/Infosys (a joint venture between Infosys and KSA at Atlanta, U.S.) as Vice President (Technical). In 1994, Kris returned to India and was appointed Deputy Managing Director of the company. Kris is currently the Chairman of the Indian Institute of Information Technology and Management (IIITM), Kerala, and Vice Chairman of the Board for Information Technology Education Standards (BITES) set up by the Government of Karnataka. Kris is the Vice Chairman of the Confederation of Indian Industries (CII) Southern Regional Council. He is also a member of ACM, IEEE and IEEE Computer Society. Kris holds a master's degree in Physics and Computer Science from the Indian Institute of Technology Madras. Solutions Experience Infosys’ innovative solutions designed to cater to your business needs. Visit us at Booth No. 411, Moscone South. Find out how global companies are leveraging Infosys’ solutions to enhance their business. Hi-Tech and Discrete Manufacturing Price Protection Solution Infosys’ Price Protection solution is a joint solution with Oracle Corporation that leverages our extensive domain expertise in the High-Tech industry. Our solution provides critical out-of-the-box functionality for High Technology companies. It enables distributors... to better manage the impact of price changes across the entire value chain. Our solution connects vendors and customers with internal systems to seamlessly automate complex transactions. It realizes benefits and plugs revenue leakage. View Complete Abstract Download Oil Field Services Solution Infosys' Oil Field Services solution is a pre-configured solution that reduces production time to implement an end-to-end ERP solution. Airlines Real-Time Route Profitability Solution Infosys’ Real-Time Route Profitability solution leverages Oracle’s OBIEE and Oracle ERP to create a dashboard for airlines for monitoring and controlling actual cash costs, net revenues and cash contribution of flights from geographically spread... locations. Our solution provides real-time monitoring of key route profitability indicators such as revenues, cost-per-flight, cash operating margin and yield per ASM. Our solution empowers airlines to take timely, strategic (for example, capacity) as well as tactical (pricing) decisions. View Complete Abstract Healthcare Electronic Health Record/Personal Health Record Solution Infosys’ Clinical Transformation Electronic Health Record (EHR)/Personal Health Record (PHR) solution is an HL7 Healthcare standards-based solution. Built on Oracle Healthcare Transaction Base (HTB), our solution offers semantic interoperability across... disparate systems. It enables providers and Regional Health Information Organizations (RHIOs) to reduce errors and enhance patient safety. Our solution provides a cost-effective means to implement a single system to maintain and use EHR/PHR data with built-in flexibility and scalability. View Complete Abstract Download Retail Rapid Store Opening Solution Infosys’ Rapid Store Opening solution provides real-time visibility into store opening expenditure and accelerates the activities involved in the phases of retail store conceptualization through commissioning. Our solution involves minimal customization. It is... an innovative utilization of the existing features of Oracle Application modules such as project costing, bill-of-material, Oracle Purchasing, Oracle Payables and fixed assets. View Complete Abstract Other Solutions Infosys offers solutions across industries: OTM In-a-Box Solution Infosys’ OTM In-a-Box solution deploys transportation planning and execution with inbound and outbound freight logistics, freight rating and routing and financial payment for clients in a fixed timeframe and budget. Our solution covers point-to-point shipments, shipments... with multiple stops and multi-leg shipments across different modes of transport - land, water and air. View Complete Abstract Pipeline Solution Infosys’ JDE-based Pipeline solution provides out-of-the-box functionality to manage critical pipeline management functions including planning, scheduling and tracking batches. Our solution seamlessly integrates with JDE module, reducing manual... transactions and increasing accuracy and reporting. View Complete Abstract Learn more about our offerings and solutions Focus Area Our focus areas help you address specific needs and challenges to enhance business. Focus Area # 1 Demand to deliver: The manufacturing differentiator Can you react quickly to supply chain disruptions? How do you minimize the impact of machine breakdown by prioritizing orders? How do you simulate your deals to beat competitive pricing and still retain the right margin? Do you face revenue leakage due to the lack of price integrity and visibility? How can you streamline your transportation processes to remain competitive? Do you have a consistent view of your customers and product profitability across your organization? Can you measure your price offering and ensure that it is neither too high nor too low? Focus Area # 2 The AIA approach to SOA Is your organization using the ‘build first and integrate later‘ approach leading to heterogeneity and application silos? Do you perceive SOA as a benefit? Are you finding too many ways of SOA enablement? Do you spend most of your energy and time on deciding the right integration frameworks and standards? Did your previous SOA initiatives fail due to the lack of an effective governance model? Are you worried that SOA enablement would mean a lot of custom development? Do you find it difficult to integrate your Oracle applications with legacy systems? Focus Area # 3 Reduce cost, increase profit: Get on Cloud No. 9 Are you looking for economical computing styles that maximize entrepreneurial scalability? Do you want to reduce IT Infrastructure cost to maintain the Oracle application? Would you like to do complex computation, simulation and data analytics in an easier way? Are you looking for faster backup and recovery of application and database? Do you have trouble in maintaining many applications and software for computing and processing data? Do you want to quickly fulfill your ever changing demand for hardware and software? Focus Area # 4 The MDM journey: See your vision come alive Do you lack a comprehensive view of customers leading to missed cross-sell and up-sell opportunities? Can you define an organization-wide data governance strategy for all master data? Do you leverage product information across your supply chain to optimize cost and increase sales? How do you achieve true business intelligence through integrated data use and management? Is accurate master data an integral part of your enterprise IT road map? Focus Area # 5 Intelligence was never meant to be slow: The accelerated approach to BI Do you get actionable insights at the right time to respond to faster-to-market conditions and increase efficiency? Is your mobile workforce empowered to make decisions ‘on the go’ to pursue opportunities and accelerate closure of business deals? Can you enable self-service for business users or do they need to depend on IT/data teams for their information needs? Are longer deployment cycles for analytical capabilities impacting your decision-making capabilities? Can you seamlessly access enterprise-wide data to increase market share and operational efficiency while optimizing operational costs? Focus Area # 6 Adopt business process management How can Oracle help me accelerate my BPM adoption journey? How do I identify the pilot processes/areas to implement BPM? Is there any framework that helps me understand my organization’s BPM maturity level? How can I have a planned governance model for the various BPM initiatives? How can I create awareness of BPM and its capabilities among our business users and technical teams? Focus Area # 7 Platform-based offerings: Business-ready managed services like never before Does your existing Software-as-a-Service model guarantee quick time-to-value? Are you looking at multiplying value from efficiencies through pay-per-use? Can you achieve benchmarked performance on business efficiencies from technology levers? Are you able to minimize risks and cost from technology & business changes? Can you effectively integrate opportunities from the external environment and in-house applications in a seamless manner?