Customer experience

Overview | Differentiators | Resources | Success stories


Infosys’ customer experience (CX) expertise and robust delivery excellence ensure that our clients get the most out of their CX implementations, with minimal disruptions. Our focus areas are to:

  • Simplify and streamline business processes
  • Ensure faster implementations and reduced time-to-market
  • Improve data visibility and integrity
  • Optimize total cost of ownership (TCO) with a well-defined scope, schedule, and delivery models

Our offerings

Infosys end-to-end service offerings are designed to help customers get the maximum return on investment (ROI). We assist our clients in thinking through the entire process of a CX implementation, so as to enable them to make the right decision for their organization.

AdvisoryTransformationContinuous Improvement
  • CX maturity assessment
  • CXM vision and strategy definition
  • Business case definition
  • Diagnostics and health checks
  • CX design blueprinting
  • Proof of concept/prototyping
  • User journey design
  • Solution blueprinting
  • Implementations
  • Strategic rollouts
  • Enhancements
  • Upgrades
  • Platform refresh
  • Application management
  • Administration
  • Feature enhancement
  • System productivity improvements
  • Optimized TCO
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