Customer experience

It is the age of the digital customer! Today’s digital landscape has limitless opportunities for a customer to make endless choices. Therefore, creating a seamless, compelling, and personalized experience for the customer has become a critical differentiator in a hyper-competitive and hyper-connected global marketplace.

The changing face of a digital consumer poses unique challenges to modern enterprises, as they strive to improve customer loyalty, customer wallet share, and reduce churn. Therefore, there are a few queries to be countered:

  • How to improve customer centricity and build competitive advantage?
  • How to build an organization wide customer experience (CX) strategy and align sales, marketing, and service organizations to the strategy?
  • How to choose the right packages and implement solutions appropriate for an organization, and derive rapid values from the investments made

Our offerings:

At Infosys, we help our clients formulate a compelling CX strategy, define the CX roadmap, evaluate best in class packages, and then implement a robust solution for a seamless user adoption with measurable business benefits.

Our offerings span the complete Oracle customer experience stack, supported by an integrated CX foundation.

Infosys Oracle CX offerings


Organization wide CX strategy: Infosys CX Strategy Assessment and Roadmap definition evaluate the client’s CX maturity levels, and prepares the organization for the CX transformation journey. This is with a holistic roadmap pulling together the sales, marketing, and service organization into the fold. Infosys Value Realization Method (VRM) framework will help define, drive, and measure business values through the CX transformation journey.

Platform modernization and cloud adoption: Our platform modernization offering helps define the cloud adoption roadmap for various scenarios, as our clients’ business demands are across hybrid, private, or Oracle public cloud platforms.

Rapid start based implementation for cost and time optimization: An array of preconfigured business processes, implementation accelerators, and templates - for faster implementation with best-in-class quality, and at considerably lower costs. Infosys proprietary Express Data Migration solution seamlessly automates migration of data from several legacy systems to Oracle CX solution. This results in a reduction of up-to 80 percent in data migration time. Our express test automation framework helps reduce testing cycles by up-to 25 percent.

Vertical offerings on top of Oracle CX Cloud: Infosys has leveraged its deep domain knowledge across verticals to build surround solutions on top of the Oracle CX software, to address specific industry pain points. Infosys Oracle Sales Cloud offering is enriched with partner management and CPQ processes, tailored for specific vertical needs.

Gold standard support Services: Infosys AMS ValuePlus continuously refines and enhances the CX platform, with a world-class support organization in place.

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