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Integrate data for service innovation

Utilities must adopt reliable and scalable platforms to process the huge volume of customer data generated. The platform must seamlessly integrate back office processes and utility-specific technologies for smoother operations and regulatory compliance.

Infosys experts blog on pre-configured and pre-tested package solutions for customer care and billing. An iterative implementation methodology enables early discovery of customer-specific requirements and ensures project success.

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Minimize customization and accelerate realization: Part III

A pre-tested customer service and billing solution accelerates value realization, while reducing post-implementation risks.
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Our expert

Parmarth Naswa, Senior Consultant, Enterprise Solutions, Infosys Limited

Parmarth Naswa, Senior Consultant, Enterprise Solutions, Infosys

Parmarth is a solution architect for SAP IS-Utilities projects.He leads Infosys SAP Utilities Center of Excellence (COE) for billing, metering and customer service. He can be reached at

Sathyanarayana Krishnamurthy, Principal Consultant, Enterprise Solutions, Infosys Limited

Sathyanarayana Krishnamurthy, Principal Consultant, Enterprise Solutions, Infosys

Sathyanarayana has over 18 years of industry experience. He is responsible for project delivery and pre-sales activities of utilities customers. He can be reached at

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