Microsoft — one of the world’s largest software vendors — understood the need to do away with its redundant Partner Program system and move to a new platform, in keeping with its large change management efforts to embrace Agile. Microsoft decided to adopt Agile development practices across teams. After an initial setback causing significant delays and technical challenges, Infosys was chosen for its depth of expertise around Microsoft’s partner business and its ability to bring in frameworks that would enable rapid scaling of Agile practices. Infosys invested in developing tools and automation frameworks needed to speed up the ideation, development, and testing processes which are proof of an active and engaged partnership.
Case study published by Ovum
Faced with multiple challenges because of changing market, increasing competition and ever increasing consumer demands in Netherlands, Essent was looking for a partner that who could provide stable delivery and they found that in Infosys. Hardy Seinhorst, Information Manager B2C believes that Infosys can help Essent increase its ability to support the business in a very flexible way.
McCamish Systems (now an Infosys BPO subsidiary) turned to Infosys experts to develop and implement a scalable, best-of-breed Business Process Management (BPM) platform. This enabled the client to process change requests for multiple clients using a single instance of the software and common process components. The agile solution automated several manual processes, reducing processing time. The average call handling time went down by 80 percent.
A global bank with a large and federated IT structure wanted to adopt agile and DevOps practices to gain true business value through faster feature releases, better service quality and cost optimization.
A global telecommunications retailer wanted to accelerate the release of product features within its Oracle-based program that was being used to reduce cost and improve on-shelf product availability.
An US-based multinational technology conglomerate wanted to increase their release frequency and reduce time-to-market. The objective was to deliver business value faster and improve customer experience without affecting system quality and availability.
A leading global loyalty, analytics and marketing management company providing programs and platforms to over 500 enterprises serving more than 300 million customers wanted to reduce time-to-market and improve ROI with reliable, stable and scalable services.
A US-based media company wanted to transform their DOTCOM portfolio comprising 5 product groups from a legacy system to cutting-edge open source architecture to reduce time-to-market and increase business flexibility.
A leading US-based upscale fashion retailer wanted to improve time-to-market by upgrading their e-commerce platform comprising of 40+ applications. Despite using agile for application development, they faced several challenges in application resilience, reliability and performance as the frequency of releases increased.
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