Global bank improves service quality and saves US $2 million with Agile & DevOps

A global bank with a large and federated IT structure wanted to adopt agile and DevOps practices to gain true business value through faster feature releases, better service quality and cost optimization.

Solution highlights

Infosys leveraged the ‘One Infosys’ team approach to deliver a solution that transformed people, process and technology that consisted of:


  • Agile & DevOps Maturity Assessment and Transformation Roadmap creation
  • Implementation of Scrum & Kanban practices, leveraging Disciplined Agile Delivery (DAD) framework
  • Streamlining change & release management process, using lean practices
  • Defining and implementing guiding principles for service management activities


  • Large scale enablement of bank’s staff on Agile & DevOps through focused training sessions on Agile practices & DevOps tooling
  • Dedicated Agile coaching for teams across lines of businesses (LoBs), including key business stakeholders
  • Facilitating re-organization of project teams into ‘Agile Pods’, bringing about greater collaboration across different functional groups


  • Orchestration of various DevOps practices (like build automation, continuous integration, QA automation, release, deployment automation) using a variety of tools and establishing the CI/CD pipelines for different technologies.

Application Teams across various technologies – Java, .net, Mainframe, Big Data and few niche COTs products, got enabled on the Agile & DevOps ways of working

Business value

The Infosys agile and DevOps solution enhanced agility by reducing release cycle time from 12 weeks to 3-4 weeks (for 2 LoBs), optimized cost, and improved service quality and reliability by 25%, achieving savings of US $2 million.

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