Optimise Citizen Experience with Policy Agility
The Key Ingredient to Deliver High Quality Digital Government Services
Citizens increasingly look at seamless engagement experiences and personalised services from the government led by their ever-changing requirements and evolving needs. Governments, like the private sector, are under enormous pressure to deliver high quality digital services that meet the expectations of today’s digitally literate citizens. The expectation from the digital-age government services is to deliver citizen experiences in a highly cost-effective manner and create value at scale. This poses a significant challenge for these government agencies who need to navigate the interrelated complex legacy policies, numerous IT systems, dated processes and limited capabilities. One such scenario arises when we consider executing policy with agility - policy agility is simply executing legislated changes to policy with agility, however, executing that policy change is complex, convoluted and disjoint.