Healthcare, Personalized

BUYING HEALTH INSURANCE IS COMPLICATED

Extensive processes, several forms to fill, and complicated terms and conditions make buying insurance a painful experience.

Decision making gets tougher with the lack of multilingual options for understanding the fine print.

SO WHERE DOES THE PROBLEM LIE?

WE FOUND THE REALPROBLEM

For customers in the U.S., buying insurance currently means:

Ignoring the insurance ‘terms and conditions’ explained in English language

Not being able to access information on his/her insurance on demand as much of it is communicated on paper only

WE ALSO FOUND THE SOLUTION

WE MAKE INSURANCE SPEAKYOUR LANGUAGE

Infosys Personalized Intelligent Interfaces (PII) smart video authoring tool can ingest data and create short, highly personalized videos for customers.

The videos, created within a few minutes, tell customers about their individual plan, eligibility, and deliver targeted health and wellness information based on demographics.

To create contextual videos, the tool allows customers to provide inputs on Facebook chatbot and Alexa, giving anywhere, anytime access to information.

SO, WHAT DIFFERENCE DOES IT MAKE?

NOW, BUYING HEALTH INSURANCE IS AN EASY, PERSONALIZED EXPERIENCE

Customer experience and engagements are enhanced right from the first touch–point

Hours of paperwork can be saved

Personalized videos provide guidance and increase consumer lead conversion

Mobile-friendly user experience reduces time to action

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WE CAN HELP YOU OFFER PERSONALIZED INSURANCE EXEPERIENCES TO YOUR CUSTOMERS. DROP A NOTE TO askus@infosys.com

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