Extensive processes, several forms to fill, and complicated terms and conditions make buying insurance a painful experience.
Decision making gets tougher with the lack of multilingual options for understanding the fine print.
SO WHERE DOES THE PROBLEM LIE?
For customers in the U.S., buying insurance currently means:
Ignoring the insurance ‘terms and conditions’ explained in English language
Not being able to access information on his/her insurance on demand as much of it is communicated on paper only
WE ALSO FOUND THE SOLUTION
Infosys Personalized Intelligent Interfaces (PII) smart video authoring tool can ingest data and create short, highly personalized videos for customers.
The videos, created within a few minutes, tell customers about their individual plan, eligibility, and deliver targeted health and wellness information based on demographics.
To create contextual videos, the tool allows customers to provide inputs on Facebook chatbot and Alexa, giving anywhere, anytime access to information.
SO, WHAT DIFFERENCE DOES IT MAKE?
Customer experience and engagements are enhanced right from the first touch–point
Hours of paperwork can be saved
Personalized videos provide guidance and increase consumer lead conversion
Mobile-friendly user experience reduces time to action