Business Application Services
Abu Dhabi Commercial Bank (ADCB), the third largest bank of UAE, decided to implement an integrated Customer Relationship Management (CRM) solution to streamline its operations, enhance efficiency and offer customers a rich and consistent cross channel experience. ...
Infosys designed and built the solution by harnessing its Global Delivery Model (GDM), employing its hybrid delivery approach of both onsite and offshore teams. Leveraging its innovative InTrak methodology, Infosys implemented the enterprise-wide Oracle Siebel CRM Solution that addressed all the pain points and provided an enriching experience for both the end-customers and the ADCB staff. The CRM solution simplified ADCB's interaction traceability with its customers, increased ROI, empowered users, and enhanced customer satisfaction and retention. It streamlined processes for 100+ service request types across asset and liability-based products.
Outotec Oyj, a leading provider of process solutions and technologies for mining and metallurgical industries, wanted to synergize the functioning of its business units The company operated through multiple and independent business units, covering the entire production chain of processing minerals to metals. ...
Infosys partnered with Outotec and implemented a robust CRM sales system that helped the company achieve process harmonization and serve customers better. Our solution gave the momentum to realize the vision of one outotec that provided the right solutions at the right time and cost.