Service Offerings

Billing transformation

Many companies are embarking on initiatives to modernize legacy billing platforms with standards-based flexible billing systems. These systems integrate with the back office and implement newer capabilities such as relationship-based pricing models. Oracle Revenue Management & Billing (ORMB) is focused on billing for FS / ICP segments. Infosys has in-depth consulting and technical capabilities in billing and is a leading provider of ORMB implementation services.

Our clients are looking to:

  • Migrate from legacy applications
  • Implement a scalable solution to accommodate rapid growth
  • Automate manual processes
  • Improve customer experience and retention
  • Improve accuracy of invoices and pricing schemes
  • Support complex pricing models

Our solution offerings include:

  • Billing / pricing strategy and planning
  • Requirements definition, validation, and documentation
  • Business process modeling
  • Solution architecture and integration services
  • Fit / gap analysis
  • Organizational change management
  • Program management for ORMB implementation
  • Functional and technical solution design
  • Testing strategy and planning
  • Test services (ST, SIT, PT, UAT)
  • ORMB configuration and technical development
  • Data migration and validation
  • Production support

Infosys offers end-to-end capabilities in ORMB implementations starting with product selection, gap / fit analysis to post-production support. Additionally, Infosys offers platform and BPO services for a completely outsourced billing solution for its clients.


Our aim is to deliver key benefits such as:

  • A streamlined billing solution
  • A 360º view of customer’s pricing relationship with a single consolidated bill
  • Speed of response to pricing changes
  • Customer hierarchies support for defining pricing and discounts
  • Process streamlining and recording of transactions
  • Billing and collection efficiencies improvement
  • Revenue leakage prevention
  • Deep domain knowledge in FS and ICP segments
  • Deep functional knowledge of billing processes
  • Strong functional and technical delivery expertise in ORMB
  • Diamond partner with Oracle
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