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Infosys Consulting

Service Offerings

Customer Relationship Management

One important CRM dimension is to analyze, understand, and utilize current trends to take advantage of new technologies and strengthen the relationship with your customers as an ideal partner.

There are various challenges today’s enterprises are confronted with:

  • Customer focused strategies
  • Cloud CRM solutions moving into the market
  • Globalization trend is forcing sales efficiency
  • New technologies that are enabling new processes
  • Shift from product to customer-oriented enterprises

CRM can be divided in three interconnected areas:

  • CRM strategy
  • CRM analytics
  • CRM operations

To realize the full benefits of CRM and gain competitive advantage, companies must understand how to link these three areas with trends and new technology.

Through our CRM services, we help our clients achieve:

  • Improved customer insights
  • Integrated system architecture
  • Increased sales performance
  • Efficient service processes
  • Reduced IT infrastructure spend
  • Reduced costs for sales and servicing

Service Owner

Phil Freegard

Phil Freegard, Partner

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