Infosys Consulting



Industry Offerings

BSS and OSS (Billing Support Solution and Operations Support Solution) Transformation

The communications industry is at the nexus of converging technologies. Service innovation and evolving business models demand a paradigm shift about how you compete as part of an ecosystem instead of solely as a company. Enabling the operational capabilities to work closely with ecosystem partners to launch new services and handle financial settlements will require transformation of BSS and OSS capabilities.

This offering will provide you with a BSS/OSS process blueprint for launching new services, revamp account hierarchy structure, develop new pricing models and product catalog structures. The blueprint includes process flow design template for Order to Cash (O2C); Trouble to Resolution (T2R) and Market to Launch (M2L) business processes with organizational changes and reference architectures.

Our Offering

The BSS/OSS offering includes will accelerate your transformation programs through:

  • Business process flow templates
  • Operational metrics with Value Realization Map
  • Business Scenarios for Requirements Elicitation
  • Sample Personas and pre-configured BSS/OSS solution

The benefits that you will realize from this offering includes:

  • Predictable schedule
  • Faster time to revenue
  • Optimal transformation program cost
  • Reduced program delivery risks

Offering Owner

Roger Gibson Roger Gibson, Partner, Telecoms Industry,

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