To ensure customers experience a brand, not a channel within a brand, Retailers around the globe are exploring & experimenting with various ideas, functionalities, and technology. Retailers are making operational changes to meet customer expectations but continue to face few key challenges:
- Delivering consistent brand experience
- Managing and Syndicating item content
- Single view of customer
- Inventory Visibility
- Order Management across channels
We understand the complexity of changing customer expectations & behaviors and their impact on the business of retail.
Infosys, with its proven record of leading and delivering numerous Omni-channel transformational engagements, brings innovating thinking to retailers seeking to deliver consistent and profitable brand experiences.