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Infosys Consulting

Verticals

Telecommunications

Trends and challenges

1. Accelerating revenue growth from new services to offset revenue decline in legacy products

Infosys Consulting has worked with many of our Telecommunications industry clients to help them develop new product innovation strategies, product conceptualization, and business use cases and requirements.

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2. Transforming the customer experience to reduce customer churn and increase ARPU

Infosys Consulting works with Telecommunications clients to help them develop and execute a targeted customer experience strategy that will significantly improve their Net Promoter and CSAT scores in an industry where significant improvement is needed to keep pace with new market challenges.

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3. IT agility for launching new digital services and promotions

Infosys Consulting works with our Telecommunications industry clients to develop and execute IT strategy for improving IT agility.

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4. Optimizing the Cost Structure and operational efficiencies to maintain legacy services while building new services

Infosys Consulting works with our Telecommunications Industry clients to define and execute cost reduction strategy.

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