Smarter organizations

so1 The existing IT system was proving to be too slow for the scale and complexity of operations at the offices of a major American logistics and mail services company. The information delays were affecting its revenue collection, customer satisfaction and operational efficiency. The company was looking for a 'cost and time-effective' solution. We developed just the right solution, thus reducing the delay from eight hours to 15 minutes for 200,000 daily checkpoints. It also helped the company track the business processes and provide timely customer updates. In addition, the revenue cycle was reduced through on-time capture of checkpoints for 30,000 daily shipments.

As an enterprise expands in terms of products, locations, employees and suppliers, and finds ways to meet the needs of increasing regulations, its operations get more and more complex. This also leads to duplication of work and loss of knowledge. In recent times, several enterprises have realized that the slide in their revenue or productivity is the result of their complexities rather than external factors. Simplification reduces risks and frees up cash. IT-led innovation should simplify and create a single digital nervous system for the enterprises to enable faster flow of information. Single instances, virtualization and legacy modernization are some of the most important candidates for simplification. Technologies exist, what we need is the commitment to innovate and simplify. In today's dynamic business environment, enterprises have to collaborate and learn faster than ever before. Traditional methods of knowledge exchange are no longer sufficient for today's global enterprises. Technology makes it possible for people across the globe to collaborate, exchange thoughts and have an immersive experience in an informal learning environment. Together, these improve comprehension and enhance retention – which goes towards creating a smarter organization. And, beyond this, IT makes it possible to infuse the right knowledge to the right person, at the right time. Through personalization, smarter organizations are reducing the information clutter and realizing significant gains in workforce productivity.

To sustain and succeed in uncertain times, enterprises need to continually adapt to the rapidly changing market conditions. Technology can help model, track and optimize results. Smarter organizations integrate planning and performance management processes, systems and metrics with their corporate architecture. They link business goals, predictive models and day-today activities with real-time data through connected systems. This provides them with an enhanced ability to understand the present and predict the future – thus reducing uncertainty. It enables smart organizations to make fact-based decisions dynamically and rapidly to increase their probability of success.