Schedules to the financial statements for the year ended March 31, 2011


16.2.20 Segment reporting

The Company’s operations primarily relate to providing business process management services to organizations that outsource their business processes. Accordingly, revenues represented along industry classes comprises of the primary basis of segmental information set out in these financial statements. Secondary segmental reporting is performed on the basis of the geographical location of customers.

The accounting principles consistently used in the preparation of the financial statements are also consistently applied to record income in individual segments. These are set out in the note on significant accounting policies.

Industry segments at the Company primarily comprises of customers relating to financial services, manufacturing, telecom, retail and other industries. Income in relation to segments is categorized based on items that are individually identified to those segments while expenditure is categorized in relation to the associated turnover of the segment. Expenses which form a significant component of total expenses are not specifically allocable to specific segments as the underlying services are used interchangeably. These expenses are separately disclosed as ‘unallocated’ and adjusted only against the total income of the Company. The Company believes that it is not practical to provide segment disclosures relating to these costs and expenses, and accordingly these expenses are separately disclosed as unallocated and directly charged against total income. Fixed assets or liabilities contracted have not been identified to any reportable segments, as these are used interchangeably between segments. Accordingly no disclosure relating to total segment assets and liabilities are made.

Geographical segments are segregated based on the location of the customers, or in relation to which the revenue is otherwise recognized. North America comprises the United States of America, Canada and Mexico; Europe includes continental Europe (both the east and the west), Ireland and the United Kingdom; and others comprises all other places except, those mentioned above and India.

All direct costs are identified to its respective verticals / geographies on the basis of revenues from the respective verticals / geographies while unallocable cost consists of depreciation only.

Industry segments

Year ended March 31, 2011 and March 31, 2010

in Rupee Symbol

Particulars

Financial services

Manufacturing

Telecom

Retail

Others

Total

Revenues

2,72,32,67,173

2,61,45,51,837

3,71,81,54,392

34,50,73,901

1,89,01,00,606

11,29,11,47,909

2,63,46,71,190

2,03,21,16,986

3,95,51,35,610

19,36,07,746

2,45,08,38,694

11,26,63,70,226

Identifiable operating expenses

72,05,71,557

84,69,56,250

1,37,24,96,672

13,03,82,177

75,49,70,073

3,82,53,76,729

70,85,67,865

63,89,78,980

1,15,64,25,120

5,74,85,647

1,05,77,74,425

3,61,92,32,037

Allocated expenses

1,25,35,03,079

1,20,46,04,514

1,71,13,78,093

15,96,83,334

86,67,74,138

5,19,59,43,158

1,02,95,98,380

82,06,70,865

1,53,82,58,719

7,61,87,898

97,05,21,471

4,43,52,37,333

Segmental operating profit

74,91,92,537

56,29,91,073

63,42,79,627

5,50,08,390

26,83,56,395

2,26,98,28,022

89,65,04,945

57,24,67,141

1,26,04,51,771

5,99,34,201

42,25,42,798

3,21,19,00,856

Unallocable expenses

56,96,22,145

53,86,79,767

Operating profit

1,70,02,05,877

2,67,32,21,089

Other income net

44,45,93,206

25,81,45,382

Net profit before taxes

2,14,47,99,083

2,93,13,66,471

Taxes

9,64,38,381

19,32,34,404

Net profit after taxes

2,04,83,60,702

2,73,81,32,067

Geographical segments

Year ended March 31, 2011 and March 31, 2010

in Rupee Symbol

Particulars

United States of America

Europe

India

Others

Total

Revenues

6,55,60,57,517

3,82,15,29,931

–

91,35,60,461

11,29,11,47,909

6,72,30,60,776

4,02,03,24,688

–

52,29,84,762

11,26,63,70,226

Identifiable operating expenses

2,27,77,96,890

1,32,28,42,755

–

22,47,37,084

3,82,53,76,729

2,12,07,99,198

1,30,93,70,539

–

18,90,62,300

3,61,92,32,037

Allocated expenses

3,01,45,64,845

1,76,07,54,470

–

42,06,23,843

5,19,59,43,158

2,67,23,16,150

1,55,90,21,621

–

20,38,99,562

4,43,52,37,333

Segmental operating profit

1,26,36,95,782

73,79,32,706

–

26,81,99,534

2,26,98,28,022

1,92,99,45,428

1,15,19,32,528

–

13,00,22,900

3,21,19,00,856

Unallocable expenses

56,96,22,145

53,86,79,767

Operating profit

1,70,02,05,877

2,67,32,21,089

Other income net

44,45,93,206

25,81,45,382

Net profit before taxes

2,14,47,99,083

2,93,13,66,471

Taxes

9,64,38,381

19,32,34,404

Net profit after taxes

2,04,83,60,702

2,73,81,32,067

16.2.21 Previous period figures

Previous period figures have been regrouped / reclassified, wherever necessary, to conform to the current period’s presentation.