Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Role

In the role of Quality & Reporting Manager MB Cars & Trucks you will setup, create & automate customer experience and satisfaction scores and reports. You will setup and develop a unified reporting for the different IT business units in MB Cars & Trucks.
In the role of Quality & Reporting Manager MB Cars & Daimler Trucks you will act as the main developer of quality processes and reporting for the customer services and projects. Close collaboration with the various Customer Experience Managers and the Leads as well as the overall delivery organization is critical. You will perform requirements analysis, define activities and modules to be developed, and lead execution to ensure outstanding results.
You will have the opportunity to work with some of the best talent in the industry to develop innovative, high quality, bug-free solutions that meet our clients' business needs. You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities

  • Coordination and tracking of measures to continuously customer experience and satisfaction
  • Coordination and tracking of measures to continuously ensure product and process quality
  • Development and atomization of reports relevant to the customer and CEM
  • Continuous improvement of reporting process, KPIs and tools
  • Implement tools and processes to enable CEM organization with action tracking across the customer portfolio

Required

  • Successfully completed studies in the field of mechanical engineering, industrial engineering or a comparable qualification (e.g. state-certified technician (m/f/d) or further training as QMB (m/f/d))
  • Solid experience in the automotive and manufacturing industry
  • Extensive professional experience in project management and reporting, preferably from a company in the automotive industry
  • Good knowledge in the application of modern quality methods, processes, and standards (APQP, FMEA etc.)
  • Reliable analytically structured and process-oriented work methodology as well as problem-solving ability
  • Understanding of IT Service delivery and frameworks like ITIL
  • Good verbal and written communication skills in German and English

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

  • High analytical skills
  • A high degree of initiative and flexibility
  • High customer orientation
  • High quality awareness
  • Excellent verbal and written communication skills

Why Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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