The new world CIO
"With organizations and IT initiatives becoming more and more business driven, has the chief information officer’s (CIO's) position really lost its sheen or it’s just about at the juncture to evolving into a new entity that will possibly be the most powerful role in the organization," asks Anjali Yadav.
Anjali, a thought leader from the Infosys Salesforce practice, raises an important point with this statement. She discusses how the definition and role of CIOs in the current world that is hyper-connected, virtual, and mobile has evolved. Today, it is expected out of a CIO to be capable of being able to wear multiple hats and be a change champion, an innovation champion, and an operations champion.
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Published with permission from ETCIO.com
About the author
Anjali Yadav is an Industry Principal at Infosys Salesforce.com practice and has been working in the customer experience space for more than 13 years. She manages Infosys Salesforce Center of Excellence (CoE) focusing on innovations and next-gen customer experience solutions on cloud platforms such as Salesforce.com.