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Business Process Management

Service offerings

Our offerings are designed to help enterprises leverage Business Process Management (BPM) and succeed in the digital transformation journey. We focus on achieving the following objectives:

  • Enhanced customer experience - Customer engagement, personalization, and consumer insights lie at the core of the customer experience success. Our approach helps design the right experience by putting customers at the center of the business
  • Simplified digital operations: We strive to balance engagement and efficiency, look to fine-tune, and automate complex manual operations and workforce processes, and harmonize front office and back office processes

The success in digital transformation lies in striving for customer value and discovering true opportunities for experiencing innovation. We use Design Thinking for creating the core of BPM-led innovation. Our integrated framework Design Thinking-led BPM transformation helps enterprises innovate at the intersection of feasibility, viability, and desirability. By leveraging BPM and our Design Thinking techniques, we help organizations redesign customer experience, simplify processes, and leverage the world of connected devices.

Our BPM Services includes the below mentioned aspects:

  • Digital BPM Consulting – We help design the right experience and simplify digital operations that align with your broader digital strategy. Besides, we strive to achieve the right balance between engagement and efficiency
  • Architecture advisory – We help define the right solution architecture by aligning the right mix of innovation, agility, reliability, and right cost. Our experts help with architecture assessment, BPM product fitment analysis, reference architecture, and solution architecture definition
  • BPM implementation – As a BPM implementation services partner for industry-leading products, we deliver success with our expert pool of BPM talent and end-to-end program delivery frameworks
  • 24x7 support – We ensure that BPM platforms are managed and operated on a 24x7 basis to provide a secure, high-performance platform for business. Multi-location delivery and Information Technology Infrastructure Library ( ITIL) based processes enable us to deliver within time and budget constraints
  • BPM testing – Our testing services – tailored to BPM – focus on early defect detection, thereby reducing overall cost, and ensuring faster release cycles, and robust test automation frameworks
  • Technology refresh – We have a unique set of tools and methods to make BPM upgrades more predictable, reliable, and cost effective. It includes upgrade assessment tools, upgrade methodology, estimation kits, and regression automation frameworks

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