Infosys Digital offerings are designed to touch all aspects of a digital transformation journey for an enterprise by using a combination of business and technology capabilities.
Create and manage unified customer journeys across connected devices to build loyalty and improve cross-sell / upsell possibilities. We help you address challenges related to providing personalized experiences across channels and focus on unified digital experiences in the customer acquisition phase of the customer journey.
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We saved three million euros for the client annually, accelerated customer advocacy by 20 percent and increased e-sales by 43 percent for a UK-based large global telco. To achieve these results, we provided a unified consumer experience with self-care and e-commerce for consumers across 16 countries with 19.5 million consumers on boarded on to the platform.
Build deeper consumer relationships by providing contextualized and personalized experiences, analytics-driven data intelligence for insights-driven action, and faster and optimized execution of digital programs for superior ROI. We work with your CMOs to solve problems such as customer experience, campaign management, marketing analytics, and marketing operations.
We accelerated the brand launch cycle time of a global life sciences client by 30 percent and reduced the cost for 1200+ websites by 40 percent, enabling higher customer satisfaction. This was achieved by creating a centralized digital marketing platform for the brand.
Build, maintain, and optimize electronic platform for sales of products and services, and ensure business and operations support. We enable you to become a best-in-class commerce player by engaging digital consumers effectively through simplified, personalized, omni-channel experiences across all touch points with cloud-based offerings across traditional and nascent industries.
We achieved the ‘buy anywhere, pick-up anywhere, return anywhere’ vision of an American upscale fashion retailer through omni-channel enablement for the client across 500,000 active SKUs and 270+ stores across the US and Canada.
Harness our engineering prowess and mobility centers of excellence to create novel solutions based on your specific requirements ranging from envisioning and business consulting to mobile-based business solutions, intellectual property-based mobile technology solutions, mobile technology services (mobile application development and maintenance, mobile testing services), and industry-focused mobility solutions.
A leading retailer of high-end fashion apparel based out of North America wanted a solution that would improve its checkout counter turnaround without additional hardware investments. Infosys' solution had features such as a barcode scanner, credit card reader and a bill printer for quicker checkout. The solution helped the company subtly brand itself as one of the most innovative and tech-savvy companies amongst its peers.
Enable productivity and reduce attrition through apps built to deliver business functionality and seamless support function delivery. We help you increase sales, improve service delivery, and enhance customer care by deploying next-generation, real-time automation technologies across channels and devices.
We revamped employee collaboration at a major US restaurant chain by enhancing user experience and mobile enablement for employee-facing applications, including a complete overhaul of the backend Web platform to make it scalable and flexible.
There is a dedicated Infosys Competency Center focused on implementing APIs as the new method of connecting and developing new applications - within and outside the enterprise. The API economy is enabling a rapid response to the ever-changing business requirements, new application development, and new business models.
Infosys enabled an API implementation for a US-based insurance major by using Apigee for cross-channel service virtualization.
The Infosys SOA and EAI practice offer standardized and centralized integrated solutions to optimize SOA transformation for global enterprises with an in-depth and clear-cut SOA strategy, architecture, and implementation offerings.
Infosys is a global partner of a leading MNC consumer packaged goods (CPG) company for middleware. We manage the entire integration landscape for their enterprise application integration (EAI), business-to-business (B2B), managed file transfer (MFT), and extract transform load (ETL) integration with a cloud / mobility-based solution.
The Infosys SCM and EAM practice has in-depth expertise in creating point solutions on order management system (OMS), warehouse management systems (WMS), planning, procurement, and EAM solutions across industries with dedicated Infosys Centers of Excellence for multiple product offerings including Ariba, JDA, Sterling OMS, Manhattan WMS, and IBM Maximo.
Infosys can enable a better inventory control with minimum manual intervention and less chance of error - by enhancing productivity through better integration between all industry functions.
Infosys BPM solutions can help global enterprises overcome business challenges through process orchestration, rules implementation to enable straight through processing (STP), by simplifying business process, improving productivity, reducing costs, and thereby significantly decreasing the time-to-market (TTM).
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Infosys facilitated a process improvement of 75 percent for an Australian telco major by implementing an enterprise-wide BPM platform - to simplify operations and improve customer experience.
Microsoft Dynamics™ practice caters to the business needs of both large enterprises and mid-sized organizations by providing end-to-end services on Microsoft Dynamics™ AX, Microsoft Dynamics™ NAV, and Microsoft Dynamics™ CRM. These solutions will lower the total cost of ownership (TCO), ensure higher and quicker return on investment (ROI) - thus enabling customers to improve their competitiveness.
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By offering Microsoft Dynamics™ solutions, Infosys achieved a 15 percent cost reduction for a leading provider of oilfield services and equipment operating across 19 countries.
Infosys, a Salesforce Premier Partner, provides consultancy and advisory services to amplify customer experience via actionable insights, cloud readiness, and migration strategies. As a strategic partner for implementing Salesforce Marketing Cloud solutions, our services include architecture strategy, agile implementation, global rollout, ecosystem integration, platform-based application modernization, and support services.
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The 'connected world' concept has scaled several notches higher – from just Internet and mobile to Wearables and IoT. Wearable technology interweaves technology into everyday life and makes technology pervasive. By 2018, it is estimated that this market will be worth nearly US $12.6 billion. Our Google Glass, smart watch, and connected car capabilities can help you tap this exciting new market.
We are helping a leading insurance company track teen driving behavior and provide usage-based driving rewards by leveraging device sensors, Infosys LBS, and gamification platforms.
Disruptive companies and innovations are sweeping the markets, and with innovation curves shrinking, you either lead the change or watch others usher it in. Infosys Digital helps you take a smooth journey from ideation to execution of these innovations. Our domain expertise in the areas of digital banking, life sciences, and insurance helps realize industry-specific ideas and possibilities. This work is driven by our rapid prototyping lab, skunkworks, and digital research institute.
We helped improve patient-drug adherence and customer engagement at a major integrated managed care consortium in the US through gamification.
All these offerings are well supported by a global team of architects, consultants, and engineers. Infosys has established the highest level of partnership with all leading product vendors in this space across IBM, TIBCO, Pega, Microsoft, Adobe, Salesforce, Appian, Apigee, JDA, Manhattan, Red Hat , MuleSoft, SAG, Axway, Experitest, NetSuite, and Nuxeo, etc.
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Unleash the power of agility
Web APIs driving digital innovation
Infosys Insights Vol.6, 2018
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