Service Offerings

Product Lifecycle Management:
Value Chain Services | Consulting Services | Implementation Services

Value Chain Services

Infosys PLM Value Chain Services are targeted towards helping our clients realize the true value of PLM through various point services created around most commonly observed pitfalls in PLM implementations, at various stages of maturity.

PLM Change Management

Like any enterprise IT implementation, adoption of PLM solution by the end users is key to realization of the PLM vision. Whether it’s ‘change’ management or not having the right communication strategy and tools, the Infosys solution and services, which is designed for efficient PLM deployment and roll out, ensures that the business process productivity reaches the highest level within a few weeks of production roll out.

Scenario-based training, created to replicate live scenarios and visual cues delivered through web-based training or classroom training mechanism, PLM Wikis, Problem / Solution databases are some of the aids through which a high degree of adoption is achieved.

PLM Program Cost Enhancement

Infosys helps perform a value scan across the PLM processes, so as to clearly understand the value levers in a typical PLM program. This helps customers prioritize PLM program into phases, sequenced according to the business impact (value levers).

Infosys further assists its customers to intelligently distribute the PLM program effort amongst the business, IT, third party vendors, and onsite/ offshore resources, using its Global Delivery Model (GDM) so as to achieve a high ROI from each phase.

Unlocking PLM Value - Integrated PLM

It is often not possible to provide an overarching PLM landscape to ensure a single PLM package across the enterprise (or extraprise). Under such situations, to ensure seamless business flow, various synchronous / asynchronous integrations are required along the business process lines, to unlock the true value of PLM. Some of these integrations are 'process dialogue' and some 'data distribution'. Infosys has developed various state-of-the-art frameworks / tools such as Service-Oriented Architecture (SOA) which help our clients rapidly achieve an integrated PLM backbone.

Some of the commonly occurring PLM integration scenarios that we offer expertise around are:

  • PLM-ERP (Material Master, BOM, Routing, and Change Master amongst others)
  • PLM-CRM (Sales Designation, Customer Installed Base and Warranty / Defect Reports)
  • PLM-CAD / CAM / CAE authorization tool (using configuration of native integrations or SOA based)
  • PLM-Simulation tool (in Simulation Data Management context)
  • PLM-Supply Chain Integration
  • Viewer tool for 2D / 3D viewing
  • Microsoft Office products

Performance of enterprise applications, in a holistic sense, is measured against Quality of Service (QOS) expectations set by various stakeholders, from time to time. During the pre-implementation phases, Infosys facilitates compilation of QOS expectations, in the form of non-functional requirements. Aspects such as scalability, maintainability, and usability are considered in the design of PLM systems.

However, it’s the various ways PLM systems get configured, used, and evolve, which may bring about a significant performance lag over a period of time. Consider a scenario where multi-level BOM explosion, as critical to all PLM functions, might take inordinate time both in interactive and non-interactive programs.

In order to address the very palpable problem of performance, Infosys offers focused services with predictable outcomes:

  • Setting up performance workbench to measure PLM application performance, before each release. A full blown setup may serve to emulate all network, database, and application load conditions, in the context of packaged / customized PLM applications.
  • Automation of testing scenarios, to conduct regressive testing for each release cycle i.e., you don’t just test the new or updated features, but test the entire set of scenarios built over time, before each release, in a cost effective way.
  • Templates and tools for capturing and analyzing non-functional requirements such as scalability, maintainability, usability, during implementation phases. Infosys uses a proprietary framework CASPER, to capture the non-functional requirements.
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