As business needs and supporting technologies change rapidly, there is an increased need to engage the right solution expertise to manage niche products and solutions and achieve better customer centricity. The key business challenges for communication service providers (CSPs) in network assurance include:
- Need to roll out new products faster, while maintaining service quality
- Need to work with different standards in communication used around the world, and with vendors who perform varied implementations of different protocols
- Being able to deliver integrated assurance solutions, while cutting operational expenses
At Infosys, we offer the following suite of services, especially designed to help CSPs overcome these and more challenges, and achieve measurable business results:
Infosys offers a range of services from architecture definition, design, solution conceptualization, development, testing, and deployment, to support seamless integration of software systems and commercial off-the-shelf (COTS) packages with NMS / EMS - spanning voice, video, and data over wireless and wireline networks. Our strong alliances with IBM, CA, HP, and InfoVista, coupled with dedicated Centers of Excellence (COEs) and rich domain expertise, help us provide seamless systems integration for large business and technology enhancements.
Frameworks and platforms
Infosys offers flexible, extensible, and reusable frameworks and platforms for implementing end-to-end assurance solutions, in addition to performing network service validation using intellectual assets such as eAssure and vAutomate. These customizable frameworks feature plug-and-play functionalities.
Testing and Operations Enablement Services Infosys provides comprehensive testing and service operation solutions to maximize business efficiency and improve service reliability. These services range from design and consulting for network and services operations, test strategy and test management programs, and interoperability testing of network and infrastructure, to application and performance benchmarking.
Our consultants have a range of engagements across various CSPs to their credit, and this places them in a unique position to leverage the rich expertise, thus helping clients realize their goals on customer experience management, operational excellence, and efficiency. Our services include program management, technology consulting, solution architecture and management, implementation and training support, service level management, and hosting and managed services.