digital-commerce

Simplify configuration of engineer-to-order products

Overview

The Infosys Aerospace and Defense practice offers digital commerce solutions to augment quote-to-fulfillment processes. Our omnichannel solutions help sales professionals manage product pricing across channels, track product configuration on any device, and close deals promptly. Automated order generation enables aircraft manufacturers to initiate engineering activities, including new product development whenever required.

Our automated Configure, Price and Quote (CPQ) solution simplifies generation of quotes, proposals and contracts. It incorporates constraints and pricing rules for customized product configuration. The flexible CPQ solution facilitates product reconfiguration and revision of quotes during sales negotiations, while maintaining traceability. It triggers automatic order creation on closure of a deal.

Infosys uses a light-weight framework to capture requirements of engineer-to-order products on mobile devices. The framework classifies data based on chapters and systems code published by the Airlines for America (A4A) for technical classification of aircraft systems and subsystems. It also collates changes to product requirements, and filters and sorts data even in offline mode. In addition, it generates XML files to validate and transfer data to downstream/ interfacing systems.

We develop virtual product catalogs that help civilian airliners, military and other aerospace clients understand product capabilities, analyze attributes, and identify components / combinations that meet their needs and budget. A robust configuration engine with drag-and-drop functionality and rich visual imagery helps capture/import product data. A 3D view enables users to experience and modify the configuration, including aircraft interiors.

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Challenges & Solutions

Automation streamlines processes, enabling sales and marketing teams to respond to client queries, up-sell / cross-sell effectively, and boost sales.

Infosys Cross-channel Service solution seamlessly integrates channels, applications and devices to enhance sales and services.

Infosys Unified Sales Experience solution provides agent-assisted support for product research, selection and ordering.