A Japanese automotive original equipment manufacturer (OEM) wanted a dealer communication system in North America to ensure better collaboration between dealers and the OEM.

Infosys developed a portal solution that helped increase sales, boost productivity at dealerships, and enhance customer satisfaction.

Key Challenges

  • Heterogeneous methods of information sharing between OEM and dealers
  • High data redundancy and low productivity at dealerships

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The Solution

Portal solution helps dealers maximize sales and enhance productivity across the dealership network

Infosys delivered a portal solution covering solution architecture, business process consolidation, testing, mobile enablement, and support across dealerships in the United States and Mexico.

Scalable portal platform transformed operations of the dealership network

  • Portal access on mobile devices enables dealers to serve customers better
  • Portal solution reduced total cost of ownership (TCO) vis-à-vis virtual private network (VPN) infrastructure
  • Launched 3 mobile apps for the dealership network, a first for an automotive OEM
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Benefits

Infosys’ solution enhanced OEM-dealer collaboration –

Increased business agility and responsiveness to market  dynamics

Increased business agility and responsiveness to market dynamics

Enabled better alignment and consolidation of the dealership network across regions

Enabled better alignment and consolidation of the dealership network across regions