An Asian automotive original equipment manufacturer (OEM) based in the United States wanted to integrate its Dealer Management System (DMS) with customer-facing systems related to sales, finance, insurance, and accounting.

Infosys’ solution ensured a seamless integration of systems based on the Standards for Technology in Automotive Retail (STAR) framework. Our solution helped the dealership network communicate better with customers and safeguard transactions.

Key Challenges

  • Duplication of data across dealer and customer systems
  • Lack of data exchange interface standardization between systems resulted in longer lead times for implementing new interfaces

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The Solution

Scalable systems integration solution supports network of more than 1,200 dealers

Infosys integrated mission-critical dealer management and customer systems using open standards Internet architecture. Our solution is based on the Standards for Technology in Automotive Retail (STAR) framework. It drives centralized, standardized architecture and message formats to support communication between dealers and customers.

DMS-agnostic interfaces solution approach enables seamless communication

  • Reduced total cost of ownership (TCO) by eliminating dependency on dealer management system products
  • Cost-effective solution vis-à-vis commercial off-the-shelf (COTS) products for data exchange and processing
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Benefits

The Infosys solution helped the automotive OEM –

Boost productivity at dealerships via real-time information exchange between dealers and customers

Boost productivity at dealerships via real-time information exchange between dealers and customers

Facilitate ‘single version of the truth’ by eliminating data redundancy across systems

Facilitate ‘single version of the truth’ by eliminating data redundancy across systems