Industry Offerings Siebel CRM Solution for Vehicle Finance, Insurance and Re-insurance Facilitating seamless management of vehicle finance, insurance, and re-insurance processes Infosys provides a holistic end-to-end Oracle Siebel CRM-based solution that integrates with your existing IT landscape. This helps you facilitate seamless management of vehicle finance, insurance, and re-insurance processes - helping you avoid expensive overhauls of your existing architecture. Challenges and opportunities Our solution is designed to help you address challenges in these areas: Maximizing returns on existing investments Ensuring regulatory compliance Meeting customer expectations with greater responsiveness and flexibility Providing a single interface to customers and dealers for finance, insurance, and re-insurance via a consolidated application Enhancing dealer loyalty by providing participation options in re-insurance schemes Our offering The Infosys Vehicle Finance, Insurance and Re-insurance solution provides: Detailed, end-to-end, best-of-the-breed business process flows and requirements - for each of the eight business sub-processes: financial account management, customer service, collections, insurance product management, insurance, re-insurance quote, agreement creation, and claims management Greater flexibility - to roll out one or a combination of the finance, insurance and re-insurance functions Ready-to-implement functionalities - such as payment extensions, promises, reinsurance agreement setup, and pre-configured insurance product selection rules This solution is intended to reduce implementation cost and time to deploy by 30 – 50%, as against a similar Siebel implementation. Solution value proposition Proof of Concept – watch in action before implementing Pre-built and customizable process flows, high level design, detailed design and test scenarios Reusable code, configuration and scripts Clearly articulated business value for building your business case Read more Business outcomes 20 – 25% improvement in call center productivity 30 – 50% reduction in IT solution TCO and time to market 5 – 10% improvement in revenue realization through enhanced collections processes 100% automated and compliant cure notices and correspondences The solution benefits captive finance companies, dealers and end customers. Benefits for captive finance organizations Optimum operational costs Improvement in customer satisfaction and loyalty Increase in revenue realization Reduction in regulatory risk exposure and financial risks Deep dealer loyalty Better total cost of ownership (TCO) Benefits for dealers Increase in revenues Enhanced experience in quote and agreement creation Benefits for end customers Increased responsiveness Improved service offering Greater flexibility in payments Read more The Infosys advantage Our solution serves as a center of excellence for all captive finance and insurance front-office automation needs. It is augmented by the capabilities and alliances of Infosys: Diamond partnership with Oracle, the highest level of membership in the Oracle Partner Network (OPN) Deep domain experience in captive finance Unmatched Siebel expertise The solution is built on Oracle’s Siebel Automotive 8.1 (Siebel Industry Application), which provides industry-leading capabilities in vehicle manufacturing for various functional areas in customer relationship management.