Industry Offerings

Siebel CRM Solution for Vehicle Finance, Insurance and Re-insurance

Facilitating seamless management of vehicle finance, insurance, and re-insurance processes

Infosys provides a holistic end-to-end Oracle Siebel CRM-based solution that integrates with your existing IT landscape. This helps you facilitate seamless management of vehicle finance, insurance, and re-insurance processes - helping you avoid expensive overhauls of your existing architecture.

Challenges and opportunities

Our solution is designed to help you address challenges in these areas:

  • Maximizing returns on existing investments
  • Ensuring regulatory compliance
  • Meeting customer expectations with greater responsiveness and flexibility
  • Providing a single interface to customers and dealers for finance, insurance, and re-insurance via a consolidated application
  • Enhancing dealer loyalty by providing participation options in re-insurance schemes
Infosys Vehicle Finance, Insurance and Re-insurance solution


Our offering

The Infosys Vehicle Finance, Insurance and Re-insurance solution provides:

  • Detailed, end-to-end, best-of-the-breed business process flows and requirements - for each of the eight business sub-processes: financial account management, customer service, collections, insurance product management, insurance, re-insurance quote, agreement creation, and claims management
  • Greater flexibility - to roll out one or a combination of the finance, insurance and re-insurance functions
  • Ready-to-implement functionalities - such as payment extensions, promises, reinsurance agreement setup, and pre-configured insurance product selection rules

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Business outcomes

  • 20 – 25% improvement in call center productivity
  • 30 – 50% reduction in IT solution TCO and time to market
  • 5 – 10% improvement in revenue realization through enhanced collections processes
  • 100% automated and compliant cure notices and correspondences

The solution benefits captive finance companies, dealers and end customers.

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The Infosys advantage

Our solution serves as a center of excellence for all captive finance and insurance front-office automation needs. It is augmented by the capabilities and alliances of Infosys:

  • Diamond partnership with Oracle, the highest level of membership in the Oracle Partner Network (OPN)
  • Deep domain experience in captive finance
  • Unmatched Siebel expertise

The solution is built on Oracle’s Siebel Automotive 8.1 (Siebel Industry Application), which provides industry-leading capabilities in vehicle manufacturing for various functional areas in customer relationship management.

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