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Case Studies

Infosys helped Proximus in their largest IT transformation project

Ivo Cools, CIO, Global Services, Proximus shares his company’s experience with Infosys on how it helped them in driving their largest IT transformation program.

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Infosys helps Telstra build the Joint Integrated Enterprise

Nick Crowe, Director, IP Delivery, Global Services, Telstra shares his company’s experience of working with Infosys to establish a joint integrated enterprise.

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“Infosys delivers on its commitments consistently”

SundiBalu, CIO of Telstra Global, talks about how strong partnership and domain specific capabilities of Infosys helped them in their business journey.

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“We achieved rollout of the customer service program within just three months”

Ian Chatfield, Customer Experience Director, Openreach Service, discusses the merits of Infosys AssistEdge and how the product has helped Openreach rollout an improved customer service program in record time across their business.

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“Lebara and Infosys worked in a very innovative and out-of-the-box manner”

Shyam Mardikar, CTO, Lebara, explains how the company dramatically raised the productivity of its sales force with the automated stock-to-cash process from Infosys, and our inventive approach to mobility solutions.

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Vodafone reinvents customer experience with Online Acceleration Program

Carl Bennett, Global Head of Online Technology, explains why Vodafone chose Infosys as its global systems integration partner to reinvent its online customer experience. He discusses the high growth in...

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Preventive and detective DI solutions

A large communication service provider (CSP) in the UK realized that their core business was hampered by lack of data integrity across operations and business support systems (OSS / BSS) stack. ...

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Billing support operations solution for a leading European telecom service provider

A European telecom service provider wanted to reduce the total cost of ownership (TCO) for multiple billing processes and services. Infosys BPO provided a flexible platform to boost productivity, increase revenue collection, and ensure a faster turnaround time (TAT) in complaint resolution leading to higher customer satisfaction. ...

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Data center consolidation for a global telecom service provider

A telecom major in the United Kingdom wanted to consolidate its data centers spread across five locations. ...

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Revenue assurance solution rings in more business

Orange Business Servicesrevamped disparate systems for effective ordering, provisioning and billing with Infosys BPO’s Revenue Assurance solution.

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Communication service provider introduces IPTV offering

A leading UK-based telecom service provider partnered with Infosys to expand its digital TV offering. Infosys established an IPTV Product Innovation Center by leveraging its frameworks and solutions in digital content...

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