Process Design: Infosys helps define new processes and redesign existing business processes as CSPs launch new IP-based services, leveraging a combination of business process, IP and telecom expertise
Customer service enhancement: The Infosys Scenario-Based Customer Service solution incorporates a framework for process, technology and organizational change framework, enabling CSPs to transform the customer service experience. In addition,
Infosys BPO provides robust operational outsourcing.
OSS / BSS enhancement: As CSPs re-architect their systems landscape and redirect investments to strategic systems and solutions, Infosys provides services and solutions that facilitate the evolution of these systems.