Infosys offers a wide range of services across the billing process – from strategy and planning to implementation and post-production support. Our end-to-end services enhance your billing operations to improve cost-effectiveness and enhance customer loyalty.
The breadth and depth of services offered by Communications Service Providers (CSPs) span telecom, wireless, cable and satellite, television, and broadband. Several mergers and acquisitions have resulted in consolidation in the marketplace. The changing business landscape demands increased efficiency and effectiveness across customer-facing functions. CSPs need to enhance customer satisfaction by implementing consolidated billing solutions that simplify processes and reduce billing expenses.
The Infosys Billing practice offers billing transformation solutions to streamline your billing processes and enhance customer service. Our range of services spans the billing value chain in a CSP's Business Support System – process improvement, transformation services, development and integration, managed services and application, and development and maintenance.
The Infosys Billing Center of Excellence (CoE) delivers solutions by leveraging robust tools, methodologies and accelerators. We offer customized solutions for the communications industry.
Infosys Business Platform – Billing and Customer Care
The Infosys Business Platform for Billing and Customer Care offers an outsourced approach for billing and customer care to manage customer experience and order-to-cash efficiency. It is a holistic solution to enhance technologies, applications and processes for CSPs. It reduces the total cost of ownership by using a pay-as-you-use model without the commitment of a large capital investment.